Senior Service Consultant

AWIN Group of Dealerships; Oakville; On-site; CAD 125,000 - 150,000; Full time

Job summary

AWIN Group of Dealerships in Oakville is seeking an experienced Senior Service Consultant. The role focuses on providing outstanding customer service in the service department, scheduling work, and maintaining strong customer relationships. Applicants should possess 5+ years of experience in a luxury dealership, a college diploma, and excellent communication skills.

Qualifications

• 5+ years of experience in a luxury dealership is an asset.
• Experience in the automotive industry needed.
• Strong communication skills both written and verbal.

Responsibilities

• Establish and maintain relationships with customers for repeat business.
• Provide excellent service by addressing inquiries and resolving concerns.
• Consult with technicians to convey work specifications accurately.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Organizational Skills

Numeracy Skills

Analytical Skills

Education

College Diploma or University Degree

Tools

CDK

Reynolds Software

MS Office Suite

Job description

Our Mercedes Benz Oakville is looking for an experienced Senior Service Consultant tojoin our amazing team!

Job Purpose

The Service Consultant sells and schedules needed service work in the service department. The position deals with the customer needs relating to the service or repair of their vehicle while ensuring each customer is treated as an individual with the utmost care and respect. The Service Consultant must be mindful of shop loading and act on value-added opportunities.

Responsibilities

• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Ensure that customer complaints are handled tactfully, promptly, with genuine concern and according to dealership’s guidelines.
• Take initiative to exceed customer satisfaction even if it requires overcoming obstacles.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns and sells additional services when appropriate.
• Estimate cost and completion time / settles customer accounts.
• Consult with the Technician or Manager to ensure that the specifications of the work to be carried out are accurately conveyed to the customer.
• Communicate with customer about status of work; discuss vehicle work with the customer; explain completed work and all charges to the customer.

Requirements

• 5+ years of experience in a luxury dealership is an asset.
• College Diploma or University Degree
• Experience in the automotive industry
• Working knowledge of CDK and / or Reynolds software systems and MS Office Suite
• Good numeracy skills, and sound analyzing skills
• Strong attention to detail
• Strong interpersonal skills
• Proven organizational skills
• Excellent customer service skills : both written and verbal
• Clear Driver’s Abstract

Personal Attributes

• Passion, motivation, focus and leadership skills
• Results focused approach
• Team player
• Strong communication skills both written and verbal
• Ability to influence, negotiate and mediate effectively
• Strong attention to detail
• Ability to maintain confidentiality and professionalism
• Excellent interpersonal and team building skills
• Strong time management and organizational skills
• Honest, courteous and able to demonstrate strong work ethics
• Driven and ability to work with minimum supervision

APPLY FOR A REWARDING CAREER TODAY!

We thank all applicants for their response; however only those considered for an interview will be contacted.

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).

AWINHP

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