Senior Salesforce System Administrator

NPL Canada; Vaughan; On-site; CAD 90,000 - 115,000; Full time

Job summary

NPL Canada is seeking a Senior Salesforce System Administrator responsible for configuring and maintaining the Salesforce platform to enhance user experience and functionality. The role demands extensive knowledge in Salesforce administration, offering a dynamic environment to support operations and drive efficiency through effective system solutions.

Benefits

Competitive compensation and benefits package

RRSP program with company match

Comprehensive health, dental, and vision coverage

Ongoing career development and training

Collaborative and safety-focused work environment

Qualifications

• 5–7 years of Salesforce admin experience, particularly in Service, Field Service, and Experience Cloud.
• Salesforce Certified Administrator and familiarity with CI/CD deployment pipelines required.
• Experience supporting field-based operations is an asset.

Responsibilities

• Configure and maintain Salesforce features including flows, objects, profiles, and reporting.
• Partner with stakeholders to gather and deliver on system requirements.
• Document configurations, decisions, and training materials for end users.

Skills

Communication

Troubleshooting

Documentation

Education

Bachelor's degree in a relevant field

Tools

Azure DevOps

Job description

We’re currently hiring a Senior Salesforce System Administrator. In this role, you’ll be a key member of the team responsible for designing, configuring, and maintaining our Salesforce platform, with a strong focus on user experience, functionality, and business alignment. Your deep understanding of Salesforce administration and experience with Field Service and Experience Cloud will make you a critical partner to both technical teams and operational users.

What We Offer

• Competitive compensation and benefits package
• RRSP program with company match
• Comprehensive health, dental, and vision coverage
• Ongoing career development and training
• Collaborative and safety-focused work environment

Responsibilities

• Configure and maintain Salesforce features including flows, objects, profiles, page layouts, permission sets, and reporting
• Partner with operations and business stakeholders to gather, understand, and deliver on system requirements
• Develop and execute test plans for new functionality and enhancements
• Troubleshoot and resolve issues reported through internal support channels
• Document configurations, decisions, and training materials for end users
• Support deployment planning, sandbox testing, and production releases
• Help standardize platform use across business units and regions
• Build meaningful dashboards and reports for all levels of leadership
• Collaborate with cross-functional teams in an agile environment

Qualifications

• Bachelor’s degree in a relevant field
• 5–7 years of Salesforce admin experience, particularly in Service, Field Service, and Experience Cloud
• Salesforce Certified Administrator (required); Field Service Consultant (preferred)
• Strong understanding of configuration best practices and CI / CD deployment pipelines
• Familiarity with Azure DevOps or similar agile project tools
• Excellent communication, documentation, and troubleshooting skills
• Experience supporting field-based operations is an asset
• Knowledge of ITSM or other structured support environments is an advantage

Diversity, Equity, and Inclusion :

NPL Canada is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences

Accessibility :

NPL Canada is committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations during the recruitment or interview process, please let us know, and we will work with you to meet your needs.

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System Administrator • Vaughan, ON, Canada