Senior Salesforce CRMA Developer

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Requisition ID: 42944

City: Toronto

Country/Region: CA

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

Do

1. Instrumental in understanding the requirements and design of the product/software
2. Develop software solutions by studying information needs, studying systems flow, data usage and work processes
3. Investigating problem areas followed by the software development life cycle
4. Facilitate root cause analysis of the system issues and problem statement
5. Identify ideas to improve system performance and impact availability
6. Analyze client requirements and convert requirements to feasible design
7. Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
8. Conferring with project managers to obtain information on software capabilities

1. Perform coding and ensure optimal software/module development
2. Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
3. Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
4. Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
5. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
6. Ensuring that code is error free or has no bugs and test failure
7. Preparing reports on programming project specifications, activities and status
8. Ensure all the codes are raised as per the norm defined for project/program/account with clear description and replication patterns
9. Compile timely, comprehensive and accurate documentation and reports as requested
10. Coordinating with the team on daily project status and progress and documenting it
11. Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

1. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
2. Capturing all the requirements and clarifications from the client for better quality work
3. Taking feedback on the regular basis to ensure smooth and on-time delivery
4. Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
5. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
6. Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
7. Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
8. Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
9. Timely Response to customer requests and no instances of complaints either internally or externally

Deliver

No. Performance Parameter Measure

1. Continuous Integration, Deployment & Monitoring of Software 100% error free onboarding & implementation, throughput %, Adherence to the schedule/release plan

2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation

3. MIS & Reporting 100% on time MIS & report generation

Duration: Full Time

Location: Toronto, ON

Brief Summary of Role:

As a Senior Salesforce CRMA Developer you would be responsible for the development and implementation of Salesforce solutions. Collaborate with stakeholders to gather requirements. Design and develop custom Salesforce applications and provide technical leadership and mentorship to the team. Ensure best practices in coding and deployment.

Roles and Responsibilities:

• 8+ years of experience in Salesforce Development and Lead activities
• Hands-on Experience in CRM Analytics is mandatory
• Experience in Apex, Triggers, OOTB features, Reports & Dashboards, CRM analytics, Data Loader and Salesforce DX and experience with Lightning Web Components
• Sound to advanced knowledge of the business, technical environment, standards, processes, procedures, programming languages and operating systems.
• Readiness and motivation (as an experienced developer and subject matter expert) to address and resolve complex issues, guide/advise/support clients, partners and project teams, often working on multiple medium-to-large sized projects.
• Commitment to and belief in the quality of your deliverables.
• Experience with Financial Service cloud and banking industry experience would be an asset
• Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce in order to support business requirements,
• Application development, including basic Visualforce pages/Lightning pages, Lightning Web Components, Assist with each release cycle to implement and deploy new/updates to existing applications and code,
• Translate functional requirements into technical requirements/solution
• Design and build high-performance, reusable, and reliable Apex code with best practices
• Identify bugs and align with requirements during debugging
• Test bug fixes to make sure they work as per requirements, then deploy them to production
• Create/modify existing controllers, controller extensions, and triggers across all platforms.
• Apply best practices and design patterns of best-of-breed applications developed on the Salesforce.com platform
• Create and execute unit, integration and user acceptance test plans, including use cases and test data. Write test classes for the class that you develop and ensure more than 80% code coverage.
• Oversee the design and development of Salesforce solutions
• Experience in Salesforce deployment using SF OOTB features and other tools like VS code, Bitbucket, Github, Jenkins, etc.
• Ensure best practices in coding, architecture and security
• Provide technical guidance and mentorship to developers
• Coordinate with Downstream, upstream and other stakeholders
• Knowledge in Salesforce Marketing and Data clouds

“Expected annual pay for this role ranges from [$120,000] to [$150,000]. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.”

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.