Senior Salesforce & Business Systems Analyst

TD; Toronto; On-site; CAD 82,000 - 115,000; Full time

Job summary

TD is a leading North American financial institution committed to helping clients and communities thrive. TD seeks an experienced Business Analyst to lead, analyze, document, and manage requirements throughout initiative lifecycles, aligning with business needs and strategies.

The role focuses on capturing stakeholder needs, validating current-state processes, and guiding the design of future-state solutions with strong emphasis on customer experience and risk management.

Qualifications

• Undergraduate degree.
• 5-7+ years related business analysis experience.
• Proven project experience in Saleforce.
• Preference given to candidates who have experience working in Agile and nCINO.

Responsibilities

• Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements.
• Identify, document, and validate current state processes and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
• Ensure business processes/systems impacted by requirements are analyzed and the acceptance criteria clearly demonstrates the changes to business process/systems to meet customer needs.
• Work with Change Management to assess and ensure that customer and employee experience / stakeholder impacts are appropriately identified and managed
• Ensuring that requirements-related dependencies and constraints are documented by bridging the communication between business and technology stakeholders
• Working with relevant stakeholders on defining acceptance criteria sufficiently for testing and supporting the development of test scripts and subsequent testing of developed solutions (as appropriate), including communication of issues and resolution.
• Manage the traceability of business requirements.
• Leverage specialized domain, product, and systems knowledge to have a thorough understanding of the business, product, and vision; provide business/product subject matter expertise as well as recognize and drive the focus toward business value.
• Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement.
• Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution.

Skills

Business analysis

Salesforce

Agile

nCINO

Education

Undergraduate degree

Job description

TD is a leading North American financial institution committed to helping clients and communities thrive. TD seeks an experienced Business Analyst to lead, analyze, document, and manage requirements throughout initiative lifecycles, aligning with business needs and strategies.

The role focuses on capturing stakeholder needs, validating current-state processes, and guiding the design of future-state solutions with strong emphasis on customer experience and risk management.