Senior Salesforce Business Analyst

Job Responsibilities:

1. Work closely with public sector clients to gather and document business requirements.
2. Analyze business processes and identify opportunities for improvement using Salesforce.
3. Understand how Salesforce flows work to automate and enhance public sector processes.
4. Configure user stories to meet business needs for Salesforce Developers to configure objects, fields, formulas, validation rules, and page layouts.
5. Aide in development for Test Cases / Steps to test against user story development.
6. Collaborate with stakeholders to ensure Salesforce solutions align with business goals and objectives.
7. Provide training and support to Salesforce users, ensuring they understand and can utilize the platform effectively.
8. Stay current with Salesforce releases, features, and best practices to ensure the platform remains cutting-edge.
9. Troubleshoot and resolve Salesforce issues, ensuring minimal disruption to business operations.

You will be successful in this role if you have:

Experience in Salesforce and Public Sector experience in permitting, licensing, inspections, and compliance. Application of Salesforce technologies to solve client business requirements would be an asset.

Requires a minimum of 5 years of related experience with a bachelor’s degree or equivalent experience.

Strong emphasis on process improvement (Six Sigma) is a plus.

Business analysis, requirements, and/or product ownership certifications preferred.

Must be able to work and support PST time-zone hours.