Senior Sales Engineer - Strategic Accounts

Nitro; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A global SaaS leader is looking for a Senior Sales Engineer to support enterprise sales efforts in Toronto. The ideal candidate will have strong technical skills, engage with diverse stakeholders, and manage pre-sales processes. This role offers collaboration with various teams and a hybrid work model, emphasizing innovation and customer success.

Benefits

Health insurance

Dental benefits

Retirement plan

Flex Time Off

Qualifications

• 5+ years in a customer-facing technical role within enterprise SaaS.
• Strong understanding of IT infrastructure.
• Experience with SaaS integrations and cloud deployment.

Responsibilities

• Partner with Account Executives to provide technical guidance.
• Manage the pre-sales process including discovery and demos.
• Support pilots with configuration and troubleshooting.

Skills

Communication skills

Technical expertise

Influencing decision-makers

Tools

Windows

Azure

REST APIs

Job description

Job Description

About Us :

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification, and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work :

We aim to create an environment where talented individuals are empowered to excel. Our collaboration, innovation, and engagement are guided by 5 key principles :

1. One team, One mission: Our collective dedication to Nitro's mission defines us. We build an environment where everyone feels valued as part of something bigger.
2. Own it: We take full ownership of our actions and decisions, empowering one another to lead with confidence and a solutions-focused mindset.
3. Accountable to our customers: We are committed to our customers and follow through on our commitments.
4. Excellence in execution: Driven by passion and precision, we deliver top-quality results with innovation.
5. Be bold, fail fast, learn faster: We learn as we grow, dare to try, and question bravely, iterating towards perfection.

These values shape our approach, fostering a culture where everyone contributes their best.

The Role :

As a Senior Sales Engineer (Strategic Accounts), you will partner with Strategic Account Executives to drive enterprise sales, combining technical expertise with business acumen to craft solutions and win deals. You will lead technical customer conversations, translate complex requirements, deliver demos, and support pilot evaluations.

You will act as a trusted advisor, ensuring technical alignment and supporting commercial strategies. The ideal candidate is passionate about technology, has excellent communication skills, and can influence decision-makers across technical and business functions. This role reports to the SVP, Customer Experience, and collaborates with Sales, Product, Engineering, Customer Success, and Support.

What You'll Be Doing :

1. Partner with Account Executives during sales to provide technical insight and guidance.
2. Manage the pre-sales process, including discovery, demos, and pilots.
3. Deliver tailored demos connecting Nitro's platform to client needs and ROI.
4. Support pilots with configuration, onboarding, and troubleshooting.
5. Explain complex product features to diverse stakeholders.
6. Collaborate with Product and Engineering to relay customer feedback.
7. Coordinate with Support and Customer Success for smooth transition post-sale.
8. Assist with RFPs, documentation, and security reviews.
9. Stay informed on Nitro's platform and competitive landscape.

Success Criteria :

1. Translate business objectives into solutions and demonstrate value.
2. Build trust and influence diverse stakeholders.
3. Manage large assessments and complex systems effectively.
4. Communicate confidently and persuasively in customer meetings.
5. Lead technical discussions with IT and strategic sales teams.
6. Manage multiple pre-sales engagements efficiently.
7. Collaborate internally to facilitate deals.

Requirements :

• 5+ years in a customer-facing technical role within enterprise SaaS.
• Strong understanding of IT infrastructure: Windows, Azure, Active Directory, SSO/SAML, REST APIs.
• Experience with SaaS integrations, cloud deployment, and pilots.
• Knowledge of digital workflows, PDF tools, or eSignature platforms is a plus.

Nice to Have :

• Experience with PDF tools, DMS, or managed print services.
• Understanding of eID, digital signatures, and compliance in regulated industries.

Why Nitro?

We offer benefits including health, dental, vision, retirement, and additional initiatives like Flex Time Off and a hybrid work model with in-office days in Toronto, Dublin, Antwerp, Porto, and Melbourne.

Our benefits include health insurance, dental, vision, wellness perks, pension/401k matching, and more. Nitro encourages applications from all backgrounds and provides accommodations during the hiring process.

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