Senior Sales Associate

Supplement King; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

A popular health store in Victoria is seeking a Sales Associate to enhance the shopping experience. You'll greet customers, handle transactions, and assist with shipping. The role requires a commitment to product knowledge, outstanding customer service, and a flexible schedule. The successful candidate will have 3 years of sales experience and the ability to work across multiple store locations.

Benefits

On-site parking

Store discount

Qualifications

• 3 years of sales experience required.
• Ability to work flexible hours and commute between stores.

Responsibilities

• Greet and engage customers in a friendly manner.
• Operate the Point of Sale system accurately.
• Assist in shipping products for online orders.
• Participate in advanced sales training.

Skills

Customer service skills

Sales techniques

Cash handling

Product knowledge

Job description

As a Sales Associate at Supplement King, your role is pivotal in creating an exceptional shopping experience. From greeting customers warmly and handling transactions with precision to shipping products for online orders and contributing to visually appealing displays, your responsibilities are diverse. Beyond sales, you'll engage in advanced selling techniques, assume key holder duties, and ensure compliance with safety standards. Your commitment to continuous learning and collaboration with the team are essential for success in this dynamic role, making you a key contributor to both customer satisfaction and the store's overall efficiency.

Guest Experience

• Greet and engage customers in a friendly and welcoming manner.
• Provide exceptional customer service to enhance the overall shopping experience.
• Address customer inquiries, offer product recommendations, and assist with their needs.
• Answer the phone in a professional manner, promptly dealing with customer questions.
• Ask for help when a question is asked that you do not know the answer to

Point of Sale (POS)

• Operate the Point of Sale system accurately and efficiently.
• Process customer transactions, handle cash transactions, and manage electronic payments.
• Ensure the accuracy of pricing, discounts, and promotions during transactions.
• Open and close the till, ensuring asana open and closing log is accurately maintained.
• Process returns and ensure Asana returns are maintained and kept up to date.

Product Knowledge

• Participate in training programs to acquire and maintain in-depth knowledge of Supplement King's product offerings.
• Stay informed about new product releases, features, and benefits.
• Demonstrate expertise in guiding customers on product selection based on their needs and goals.
• Continuous development and training through training programs, scoop and regular examine use.

Shipping Product

• Assist in the packaging and shipping of products for online orders.
• Ensure accuracy in order fulfillment, including proper item selection, packing, and labeling.
• Collaborate with shipping and logistics teams to meet delivery timelines.
• Update and maintain Asana NDD and LP pages
• Routinely check email for new orders

Advanced Sales

• Develop advanced sales skills to effectively upsell and cross-sell products.
• Utilize product knowledge to recommend complementary items and enhance the customer's purchase.
• Actively participate in sales training programs to refine selling techniques.
• Maintain an average ticket of 60

Key Holder

• Assume responsibilities as a key holder, opening and closing the store as required.
• Follow security protocols for opening and closing procedures.

Merchandising Support

• Assist in maintaining visually appealing product displays and store layouts.
• Collaborate with the team to implement merchandising plans and promotional displays.
• Ensure products are well-stocked, organized, and accurately labeled.

Team Collaboration

• Collaborate with colleagues to achieve sales targets and provide excellent customer service.
• Communicate effectively with team members and share product knowledge and sales strategies.
• Assist team members during busy periods or special events.

Customer Education

• Educate customers on the features and benefits of products, as well as proper usage.
• Provide information on nutritional values, dosage, and potential health benefits.
• Direct customers to relevant resources, including educational materials and online content.
• Deal with more detail oriented customers (i.e. medical conditions, adverse reactions and allergies).

Compliance

• Adhere to company policies and procedures, including those related to cash handling and customer interactions.
• Maintain compliance with health and safety regulations for a secure and safe work environment.
• Stay informed about product regulations and labeling requirements.
• Actively engage in ongoing professional development opportunities provided by Supplement King.
• Seek feedback from supervisors and implement suggestions for improvement.
• Demonstrate a commitment to continuous learning and skill enhancement.

Job Types : Full-time, Part-time

Pay : $18.25-$20.60 per hour

Expected hours : 20 – 40 per week

Benefits :

• On-site parking
• Store discount

Application question(s) :

• This job may require you to work at any 3 of the Supplement King Victoria stores. Are you able to commute to each store as needed?
• What is your availability?

Experience :

• Sales : 3 years (required)

Location :

• Victoria, BC V8N 1A4 (required)

Work Location : In person