Senior SailPoint IIQ IAM Engineer - 24/7 Managed Services

KeyData Cyber; Toronto; Hybrid; CAD 74,000 - 90,000; Full time

Job summary

KeyData Cyber in Canada is seeking a Senior SailPoint IIQ Support Engineer to join our Managed Services team. You will own our largest customer issues and provide level two support to other teams while supporting the IAM program around the clock.

The ideal candidate has a Bachelor's degree in CS or IT, 5+ years of SailPoint IIQ Admin experience, ITIL knowledge, Unix/Linux basics, Tomcat 9.0, and strong communication.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• 5+ years of proven experience as a level 2 or 3 SailPoint IIQ Admin.
• Strong understanding of ITIL processes and their application in Identity and Access Management.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Demonstrated experience in the development of plugins or connectors for SailPoint IIQ.
• Knowledge of Unix/Linux basic administration/commands, and Tomcat 9.0.
• Experience in ITIL Framework.
• Excellent communication and collaboration skills.

Responsibilities

• Manage SailPoint Identity IQ Platform, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins.
• Manage incidents and problems related to SailPoint through diagnosis, resolution, or implementation of new enhancements to reduce re-occurring issues.
• Collaborate with cross-functional teams including connected applications and infrastructure teams to troubleshoot and resolve issues promptly.
• Proactively identify and resolve production issues related to SailPoint IIQ, with root cause analysis.
• Respond promptly to critical incidents and participate in on-call rotations as required.
• Manage escalations from service managers and Tier I support; partner with Architects and professional services to resolve issues and integration challenges.
• Design, develop, and implement custom plugins and connectors in SailPoint IIQ to onboard new applications.
• Enhance and customize existing connectors to optimize performance and functionality.

Skills

SailPoint IIQ Administration

ITIL Processes

Unix/Linux Basics

Tomcat 9.0

Scripting (Java/PowerShell)

Education

Bachelor’s degree in computer science/IT

Tools

Unix/Linux

Tomcat 9.0

Job description

KeyData Cyber in Canada is seeking a Senior SailPoint IIQ Support Engineer to join our Managed Services team. You will own our largest customer issues and provide level two support to other teams while supporting the IAM program around the clock.

The ideal candidate has a Bachelor's degree in CS or IT, 5+ years of SailPoint IIQ Admin experience, ITIL knowledge, Unix/Linux basics, Tomcat 9.0, and strong communication.