Senior SaaS Operations Engineer

Fastly, Inc.; Quinte West; Hybrid; CAD 185,000 - 261,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Family planning support

Mental health support & EAP

Life, disability and accident coverage

Flexible vacation & holidays (12 local

12 paid holidays

401(k) with company match

Employee Stock Purchase Program

Paid sick leave

Wellness days

Job summary

Fastly, Inc. is seeking a Senior SaaS Operations Engineer to support in-office and remote staff. You will ensure secure, scalable IT infrastructure, lead a distributed team, and manage AI platforms with a focus on safe deployment and governance.

The role demands 10+ years in IT and 5+ years in senior roles, plus strong automation, cloud, and AI tool experience. Fastly offers a hybrid model, competitive benefits, and growth opportunities.

Qualifications

• 10+ years in IT support roles, including senior/lead experience.
• Strong grasp of system architecture, design patterns and best practices.
• Proven ability to lead and mentor engineering teams.
• Experience with cloud IT environments and Okta administration.
• Hands-on with enterprise AI tools (Claude/OpenAI/Gemini) and data-handling controls.
• Automation and scripting for admin tasks.
• Excellent communication; data-driven recommendations.

Responsibilities

• Lead design, implementation, and maintenance of complex information systems with high availability and security.
• Identify and mitigate system vulnerabilities and performance bottlenecks.
• Mentor and guide a team of engineers; provide technical support.
• Collaborate with cross-functional teams to align tech with business goals.
• Manage AI platforms (Claude/OpenAI/Gemini) including SSO/SCIM and licenses.
• Review AI connectors with security and legal for least-privilege data governance.
• Build AI-assisted automations to reduce manual IT work.
• Research new technologies and AI tools for adoption.
• Maintain documentation and usage guidelines for AI and systems.
• Provide expert troubleshooting and shape engineering practices.

Skills

IT support

Systems Administration

Lead engineering

Cloud IT environments

Okta

Automation & scripting

AI tools administration

Communication skills

Data-driven decisions

Tools

Google Workspace

Zoom

Slack

GitHub

Atlassian

Okta

Claude

OpenAI

Gemini

Terraform

Ansible

Job description

Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible - at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly's customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We’re building a more trustworthy Internet. Come join us.

Posting Open Date: 10/15/2026

Anticipated Posting Close Date*: 11/15/2026

Senior SaaS Operations Engineer

Fastly is searching for a Senior SaaS Operations Engineer to support our in-office and remote Fastlyans. Keeping our IT infrastructure running effectively, securely, and up to date is critical for the day-to-day tasks of every employee. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be supporting the operations in our Global offices.

You have previous experience as a Systems Administrator, combined with advanced Service Desk capabilities. You are streamlined and detail-oriented while being able to identify broken processes and provide solutions. You are someone who has touched all aspects of a large SaaS environment and can scale along with the company. You’re also curious about how AI is changing IT operations and want to help bring tools like Claude, ChatGPT, and Gemini to our employees safely and effectively. On top of your validated history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

If you enjoy problem-solving and a strong sense of ownership, this position may be for you!

or you!

What You’ll Do:

• Lead the design, implementation, and maintenance of complex information systems, ensuring high availability, security, and performance
• Proactively identify and mitigate system vulnerabilities and performance bottlenecks
• Lead and mentor a team of engineers, providing technical guidance and support
• Collaborate with cross-functional teams (e.g., product, security) to deliver solutions that meet business objectives
• Administer enterprise AI platforms (Claude, OpenAI, Gemini), including SSO/SCIM, access controls, and license management
• Partner with Security and Legal to review AI connectors and integrations using least-privilege and data-governance principles
• Build AI-assisted automations that reduce manual IT work and improve the employee experience
• Research and recommend new technologies, including emerging AI tools
• Maintain documentation for systems and processes, including AI usage guidelines
• Provide expert-level troubleshooting for critical system issues and help shape engineering best practices

What We’re Looking For:

• 10+ years in IT support roles, including 5+ years in a senior or lead engineering position
• Deep understanding of system architecture, design patterns, and best practices
• Proven ability to lead and mentor engineering teams
• Strong experience with cloud-based IT environments (Google Workspace, Zoom, Slack, GitHub, Atlassian, etc.), with advanced domain knowledge of Okta
• Hands-on experience deploying or administering enterprise AI tools (Claude, OpenAI, or Gemini), including identity integration and data-handling controls
• Experience with automation and scripting for system administration
• Excellent communication skills, with the ability to convey technical information to technical and non-technical audiences
• Ability to align technology with business objectives and make data-driven recommendations

We’ll be super impressed if you have experience in any of these:

• Infrastructure-as-code experience (e.g., Terraform, Ansible)
• Experience building with Claude, OpenAI, or Gemini APIs, including agents, MCP servers, or prompt engineering for business workflows
• Experience establishing AI governance practices, such as connector reviews or acceptable-use policies
• Certifications relevant to the role (e.g., Okta Certified Professional, Google Cloud Certified Professional Cloud Architect).

Work Hours:

• This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position is open to the following preferred office locations:

• San Francisco, CA
• New York, NY
• Denver, CO
• Remote, US

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary

The estimated salary range for this position is $132,060.00 to $186,444.00.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly's equity and discretionary bonus programs.

Benefits

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful – every day.

• We are passionate. Fastly is chock full of passionate people and we’re not 'one size fits all'. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [e-mail] or 501-287-4901.

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.