Global AV Events and Production Engineer

Fastly, Inc.; Quinte West; Hybrid; CAD 156,000 - 207,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Employee Stock Purchase Program

Paid holidays and vacation

Job summary

Fastly is seeking a Global AV Events and Production Engineer to elevate our event experiences and scale our AV footprint across offices worldwide. You will ensure reliable day-to-day AV operations while building a long-term program, supporting voice, wire, and data services, and maintaining thorough documentation.

You will design, install, and maintain AV systems, collaborate with vendors, and develop standards, training, and pilots to drive improvements across our global footprint.

Qualifications

• Minimum 5+ years in AV with integrated systems design across global offices.
• Experience in a service desk, IT support, or help desk environment with SLA-driven triage.
• Proven ability to build trust with internal stakeholders and external vendors.
• Experience scoping large AV programs, prioritising demands and negotiating timelines.
• Strong written and verbal communication; ability to multitask across priorities.

Responsibilities

• Provide on-site AV support and live streaming for company events (All Hands, Kickoffs, QBRs).
• Design, install, and configure AV systems across global offices; partner with Workplace for builds and upgrades.
• Collaborate with external AV vendors for events and support Communications and Events teams.
• Develop and maintain AV standards, docs, and training for the support team.
• Maintain conference room AV systems and keep global equipment inventory up to date.
• Research and pilot new AV products to inform future enhancements.
• Participate in general service desk triage and route issues with context.

Skills

AV design

Service desk

SLA management

Stakeholder management

Communication

Ticketing systems

Virtual conferencing

Tools

Jira

Zoom

Teams

Job description

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We’re building a more trustworthy Internet. Come join us.

Posting Open Date: 10/15

Anticipated Posting Close Date*: 11/15

*Job posting may close early due to the volume of applicants.

Global AV Events and Production Engineer

Fastly is a leading technology company dedicated to providing a better, faster internet experience. We’re seeking an AV (Audio-Visual) Events and Production Engineer to elevate our company event experiences — someone who can both keep day-to-day AV reliable and build a long-term program for Fastly’s global AV footprint as we scale.

This role supports the operation of the company’s voice, wire, and computer data services. Maintains documentation on network configuration, mapping, processes, and service. Conducts research on network products, services, protocols, and standards. Troubleshoots problems, configures and tests networks. May install and repair new and upgraded voice/wire systems, data terminals, and networks.

What You’ll Do:

• Provide on-site AV support and live streaming for company events — All Hands, Sales Kickoff, Company Kickoff, QBRs, Exec Summit, and more
• Work on the design, installation, and configuration of AV systems across our global office footprint, partnering with Workplace on new builds, upgrades, and decommissions
• Collaborate with external AV vendors for customer-facing events, and provide support to our Communications and Events team
• Develop and maintain AV standards, documentation, and training so the broader support team can troubleshoot and maintain systems confidently
• Maintain conference room AV systems and our global equipment inventory through regular upkeep
• Conducts research and evaluate new AV products via pilots to recommend future enhancements
• Participate in general service desk triage: monitor the support queue, assess incoming requests, categorize and prioritize them, resolve what you can, and route or elevate the rest to the right team with clear context

What We’re Looking For:

• 5+ years of experience in the AV space, including designing and deploying integrated AV systems across global corporate offices
• Experience in a service desk, IT support, or help desk environment, including triaging, prioritizing, and escalating requests against SLAs
• A track record of building trust with both internal stakeholders and external vendors
• Experience scoping large efforts, prioritizing competing demands, and negotiating timelines
• Excellent written and verbal communication skills, with the ability to work independently across multiple priorities
• Familiarity with ticketing systems (Jira a plus) and VC platforms (Zoom, Teams)

We’ll be super impressed if you have experience in any of these:

• Holding a certification in A/V technology
• Using data-driven metrics to guide AV technology investment and measure program performance
• Translating stakeholder requirements into an actionable roadmap and driving improvements at both the local office and global program level
• Running technology pilots and evaluations that directly informed adoption decisions
• Consulting directly with event organizers on technical requirements and keeping them informed before and during live events

Work Hours

• This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements

This position has one opening and can be hired in the following preferred office locations:

• San Francisco, CA
• Denver, CO

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary

The estimated salary range for this position is $111,000 to $147,996.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives.Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful – every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [e-mail] or 501-287-4901.

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