Senior Revenue Operations Specialist - Payments

Senior Revenue Operations Specialist - Payments

Posted February 12, 2025
Toronto / Remote - Canada,

We are currently seeking a Senior Payments GTM Operations Specialist to join our Revenue Operations Team. This role is available to candidates in Vancouver, Calgary or Toronto.

What your team does:

Revenue Operations has one job—to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Payments, Customer Enablement and Customer Support by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.

Who you are:

You will be working on the Payments GTM Operations team in the Revenue Operations department. Your team drives Go-To-Market strategies for the Payments business by managing programs, enabling data-driven decision making, and executing strategic plans to enable Clio to be the financial solutions provider of choice for legal firms and drive Clio's revenue goals. In this role, you will design, implement, and measure strategic Go-To-Market programs, initiatives, and processes that enable our Payments business to grow and scale effectively. You have a passion for identifying complex business challenges and designing highly effective and scalable operational solutions, by building, experimenting, and iterating continuously. You will work collaboratively with the Payments leadership team, Revenue Operations team, Product team, and Go-to-Market teams including Customer Success, Sales, and Marketing. You will report directly to the Director of Customer Success Operations.

What you'll be doing:

• Serve as a key strategic and operational business partner for the Payments leadership team and the cross-functional teams that support the Clio Payments product
• Manage programs and related strategic initiatives aimed at developing the Clio Payments and Financial Performance portfolio
• Identify business needs, scope requirements, and plan execution of Clio Payments projects with cross-functional teams
• Build reporting and ROI analysis to measure the effectiveness of customer programs and initiatives intended to increase adoption and performance of the Clio Payments line of business
• Drive ongoing communication and collaboration between cross-functional teams supporting Clio Payments goals
• Uncover opportunities to increase efficiencies and create new programs for Clio Payments to drive customer growth and adoption

What you bring:

• 5+ years experience in Revenue Operations or Payments Operations at a software company
• Strong business acumen and understanding of key metrics for Financial Services businesses and/or Payments products
• Excellent organization and time management skills; experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing risks and issues
• Data-driven and analytical; able to use data to measure the business impact of your work
• Excellent verbal and written communication skills. Ability to communicate with stakeholders of all levels including executives and cross-functional teams
• Strong ability to work both independently and in teams to deliver successful outcomes

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.
• Flexible time off policy, with an encouraged 20 days off per year.
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Clio is more than just a tech company—we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers