Senior Revenue Operations Analyst

Desire2Learn Inc; Kitchener; On-site; CAD 95,000 - 115,000; Full time

Job summary

As a Senior Revenue Operations Analyst at a leading company in education technology, you'll leverage AI and advanced analytics to drive revenue growth and optimize processes across the sales ecosystem. You'll advise leadership, ensure data integrity, and manage critical projects collaborating with diverse teams to transform how the company operates.

Benefits

Tuition reimbursement up to $4,000 CAD

2 Paid Days off for Catch the Wave related activities

Access to mental health services

Competitive Benefits Package

Home Internet Reimbursements

Employee Referral Program

Wellness Reimbursement

Employee Recognition

Social Events

Dog Friendly Offices

Qualifications

• 5+ years in Revenue Operations, Sales, Marketing, or Business Operations.
• 3+ years leading scalable process improvements and organizational change initiatives.
• Strong understanding of AI-driven technologies.

Responsibilities

• Drive AI adoption and applications to enhance process efficiency.
• Support the evolution of models for forecasting and performance tracking.
• Deliver executive-level reporting and dashboards on key metrics.

Skills

Analytical Rigor

Operational Excellence

Strategic Thinking

Education

Bachelor's degree in Business or related field

Tools

Salesforce CRM

Excel

PowerBI

Tableau

Job description

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention, engagement, satisfaction, and results for learners of all ages - in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead : to transform the way the world learns - and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

Job Summary :

The Senior Revenue Operations Analyst plays a critical role within the global Revenue Operations team, driving scalable, AI-powered, data-driven excellence across the sales and go-to-market ecosystem. This position is responsible for delivering key business insights to accelerate revenue growth and optimizing processes that enhance daily sales execution while fostering long-term scalability and efficiency.

A primary focus of this role is providing strategic business value to sales leadership through actionable insights and advanced performance analytics that support informed decision-making and maximize revenue outcomes. The Senior Revenue Operations Analyst ensures the integrity and accuracy of CRM data-including pipeline, accounts, and contacts-enabling reliable reporting, planning, and strategic initiatives.

As an advanced Salesforce expert, you guide Sales, BDR, and Marketing teams in effective CRM utilization, account management, and training, ensuring alignment across global GTM teams and cross-functional partners. Additionally, this role spearheads AI-driven advancements by leveraging automation and intelligent analytics to streamline workflows, improve forecasting precision, and enhance operational agility.

This role requires close collaboration with stakeholders across Sales, Marketing, Finance, and IT to align systems and processes with business objectives. The ideal candidate possesses a strong analytical mindset, a passion for operational excellence, and the ability to translate complex data into clear, actionable insights that drive business success.

How You Will Make an Impact :

• Strategic Business Partnership : Serve as a trusted advisor to Sales and Revenue Operations leadership, delivering insights and recommendations that drive revenue growth, improve pipeline health, and support strategic planning.
• AI Utilization & Innovation : Drive AI adoption and application to enhance process efficiency, analytics precision, and business outcomes
• Scalable Process Design : Lead the development and optimization of scalable, repeatable processes that enhance sales productivity and operational efficiency across global teams.
• Advanced Analytics & Forecasting : Support the evolution of models to support key areas within RevOPs, such as forecasting, territory planning, and performance tracking. Translate complex data into actionable insights that inform executive decision-making.
• Cross-Functional Project Leadership : Manage high-impact projects across Sales, Marketing, Finance, and IT. Ensure alignment of tools, data, and processes with business objectives and operational scalability.
• CRM Governance & Data Integrity : Champion CRM best practices and data hygiene to ensure accurate, reliable data for reporting and strategic use. Act as a key stakeholder in system enhancements and governance.
• Change Management & Enablement : Lead change initiatives with structured communication, stakeholder engagement, and enablement strategies to ensure successful adoption of new tools and processes.
• Operational Insights & Reporting : Deliver executive-level reporting and dashboards that provide visibility into key performance metrics, sales effectiveness, and operational bottlenecks.
• Training & Knowledge Sharing : Partner with Sales Enablement to deliver training and documentation that supports adoption of systems and processes, ensuring teams are equipped to operate efficiently.

What You Will Bring to the Role :

• Revenue Operations & GTM Experience : 5+ years in Revenue Operations, Sales, Marketing, or Business Operations within a fast-paced, high-growth environment.
• Process Optimization & Change Management : 3+ years leading scalable process improvements, workflow automation, and organizational change initiatives across cross-functional teams.
• Strategic Analysis & Executive Reporting : 3+ years conducting deep analysis, developing predictive models, and delivering actionable business insights to senior leadership.
• SaaS Industry Expertise : 5+ years working within the SaaS sector, with a strong understanding of sales motions, pipeline management, and data-driven decision-making.
• AI Knowledge & Application : Understanding of AI-driven technologies, with experience utilizing AI for process automation, analytics enhancement, and operational efficiency improvements.
• Strategic Thinking : Ability to connect operational activities to broader business goals and long-term growth strategies.
• Analytical Rigor : Skilled in building models, interpreting data trends, and identifying root causes to drive informed decisions.
• Operational Excellence : Strong process orientation with a focus on scalability, repeatability, and continuous improvement.
• Influence & Collaboration : Builds strong cross-functional relationships and drives alignment across diverse stakeholders and leadership levels.
• Executive Communication : Presents complex data and strategic recommendations clearly and persuasively to senior leadership.
• Change Leadership : Effectively manages change by aligning stakeholders, communicating clearly, and driving adoption.
• Project Management : Balances multiple priorities and initiatives with strong organizational and time management skills.
• Adaptability : Thrives in a dynamic environment with shifting priorities and evolving business needs.
• Technical Skills :

Salesforce CRM : Advanced-level proficiency, including troubleshooting, and process optimization.

• Excel & Data Modeling : Expert-level Excel skills (e.g., VBA, advanced formulas, pivot tables) for building scalable models and dashboards.
• Sales Tech Stack : Familiarity with tools such as ZoomInfo, Outreach, Salesloft, Gong, BoostUp, Cloudingo, Ringlead and Chorus.ai to support sales execution and insights.
• Presentation & Visualization : Expert in Microsoft PowerPoint and data visualization tools (PowerBI, Tableau) to communicate insights and recommendations effectively.
• Collaboration & PM Tools : Proficient in tools like Microsoft Planner, Trello, Confluence, and similar platforms for project tracking and documentation.

Location Information : Our ideal candidate is located in Canada within the Eastern time zone.

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate's relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range

95,000-$115,000 CAD

Don't meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome :

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L :

• Impactful work transforming the way the world learns
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

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