Senior Retail Sales Lead Omni-Channel & Customer Experience

Moores Clothing; Lethbridge; On-site; CAD 21,000 - 28,000; Full time

Job summary

Moores Clothing in Alberta seeks a Senior Retail Sales Consultant to drive the customer experience across retail, rental, custom, and omni-channel stores. This role may serve as the manager on duty when needed.

You will engage customers, train alongside sales teams, and contribute to merchandise setup and store projects while maintaining strong service standards.

The position emphasizes teamwork, adaptability, and a commitment to delivering a world-class shopping experience.

Qualifications

• Customer service culture focused on delivering a world-class experience every day.
• Desire to learn and adapt to new programs.
• Ability to consult with retail sales associates at all levels to maintain a positive work environment.

Responsibilities

• Engage as a member of a high-performing team through trust and results.
• Build relationships with customers from greeting through post-sale contact.
• Demonstrate benchmark selling techniques for retail, custom clothing, and rentals.
• Encourage team selling and help achieve store sales metrics goals.
• Assist with merchandising, setup, and store-related projects, including stock counts.
• Handle the cash register at the point of sale.
• Partner with store management to lead staff when temporarily acting as manager on duty.

Skills

Customer service

Willingness to learn

Team collaboration

Job description

Moores Clothing in Alberta seeks a Senior Retail Sales Consultant to drive the customer experience across retail, rental, custom, and omni-channel stores. This role may serve as the manager on duty when needed.

You will engage customers, train alongside sales teams, and contribute to merchandise setup and store projects while maintaining strong service standards.

The position emphasizes teamwork, adaptability, and a commitment to delivering a world-class shopping experience.