Senior Retail Sales Associate

Tailored Brands, Inc.; Lethbridge; On-site; CAD 21,000 - 28,000; Full time

Job summary

Tailored Brands, Inc. in Alberta seeks a Senior Retail Sales Consultant to own the customer experience across retail, rental, custom, and omni-channel operations.

You will greet customers, build relationships through post-sale contact, demonstrate selling techniques for all segments, participate in team selling, assist with merchandising and stock counts, and support management when acting as the manager on duty.

Qualifications

• Customer-focused with a world-class experience mindset.
• Willingness to learn and adapt to new programs.
• Ability to consult with retail staff at all levels.
• Strong teamwork and positive work environment contribution.
• Experience in retail, rental, or omni-channel environments preferred.

Responsibilities

• Engage with a high-performing team through trust, commitment, and a focus on results.
• Build relationships with customers from greeting through post-sale contact.
• Demonstrate benchmark selling techniques for retail, custom clothing, and rentals.
• Encourage team selling and help achieve store metrics.
• Assist with merchandising, setup, and stock counts.
• Operate the cash register at the point of sale.
• Partner with store management to lead staff to achieve sales, service, and operational goals when acting as manager on duty.

Skills

Customer service

Adaptability

Communication

Team collaboration

Job description

Senior Retail Sales Consultant

Our Senior Retail Sales Consultant is responsible for all aspects of the customer experience within multiple businesses (retail, rental, custom, and omni-channel). This position would be a temporary flex key holder in the capacity of the manager on duty, in times of need.

What You Bring:

• Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world‑class experience every day.
• Desire to learn and adapt to new programs.
• Ability to work well and consult with retail sales associates at all levels and contribute to a positive work environment.

To be successful in this role you will:

• Engage as a member of a high‑performing team through trust, commitment, and a focus on results.
• Build a relationship with your customer from greeting through post‑sale contact.
• Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals.
• Continuously encourage and participate in team selling and positively impact the achievement of the store sales volume and metrics goals.
• Assist with visually merchandising, set up, and other store‑related projects, as well as conducting merchandise stock counts.
• Handle the cash register, as a cashier, at the point of sale in the store.
• Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when temporarily assigned as the manager on duty.

Physical Requirements

• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range: $15.58 - $20.25/hr

We take into consideration an individual’s skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.