Senior Residential Property Manager

SHAPE; Victoria; On-site; CAD 90,000 - 100,000; Full time

Job summary

SHAPE is seeking a Senior Property Manager to own a portfolio of residential properties and act as the primary relationship manager for clients and residents. You will ensure performance aligns with STACK standards for financial, service, and asset care, while driving client satisfaction and long-term relationships.

The role involves leasing, revenue management, tenancy administration, and coordinating property operations with cross-functional teams.

Qualifications

• Knowledge of BC Residential Tenancy Act and related regulations.
• Ability to manage client/resident relationships with professionalism and calm.
• Strong financial judgment with risk assessment for portfolios.

Responsibilities

• Act as primary relationship manager for assigned client portfolio.
• Communicate proactively with clients and provide portfolio updates.
• Monitor financial and operational performance of properties.

Skills

BC Tenancy Act knowledge

Tenant relations

Budgeting

Communication skills

Multitasking

Education

Post-secondary education in business/finance/communication

BC property management license (BCPM)

Tools

Yardi

Buildium

Microsoft 365

Excel

Job description

STACK is a best-in-class rental management company for individual investors who want the highest level of care and financial returns. Created by the same team that manages SHAPE’s rental communities, STACK offers industry-leading expertise, rigorous tenant selection and data-driven pricing models that unlock the long-term potential of our clients’ investments. Specializing in new high-rise developments including The Amazing Brentwood, The City of Lougheed, and RC at CF Richmond Centre, STACK delivers lasting value by managing our clients’ homes like they’re our own.

The Company offers direct exposure to the executive team, opportunity to help build and shape the STACK platform and a comprehensive total rewards package.

ABOUT THE ROLE

Our team is committed to making the ownership of investment properties effortless and stress-free. On behalf of our clients, we meticulously manage all aspects of our residential portfolio. Through deep care, speed, attentive service, experience, and a robust operations framework, we strive to maximize a return on investment for our clients and elevate the lives of our residents.

The Senior Property Manager will be a front-facing representative of the STACK brand, while taking primary ownership of their assigned portfolio of residential properties. They will serve as the principal relationship manager for our clients and residents, ensuring that the portfolio operates to STACK’s standards for financial and operational performance, service, compliance, and asset care.

Primary Job Responsibilities

• Primary relationship manager for assigned portfolio of clients/owners
• Provide proactive client communication, recommendations and portfolio updates
• Monitor operational and financial performance of assigned properties
• Identify, mitigate and eliminate operational, regulatory, financial and liability risks
• Review monthly owner reporting and respond to client inquiries regarding financial activity and performance
• Drive strong client satisfaction, retention and long-term relationships

Leasing + Revenue Management

• Pricing strategy
• Marketing of available units
• Prospective tenant showings and follow-up
• Lease execution
• Vacancy management and lease renewal strategy
• Rent increases
• Client inquiries and business development

Resident and Tenancy Management

• Lease administration
• Lease and Bylaw Enforcement
• Rent collection, arrears management and accounts receivable
• Preparation and service of tenancy notices and regulatory documentation
• Manage tenancy enforcement matters, including notices, evidence preparation, RTB applications and dispute resolution hearings where required
• Move-in and move-out coordination

Property Operations and Maintenance

• Property onboarding
• Maintenance and service requests
• Source, coordinate and manage qualified vendors and contractors, including quotation review, service quality, cost control and timely completion of work
• Warranty claims, submissions and coordination
• Pre-inspections and unit turnovers
• Review property income, expenses and financial activity and provide clients with recommendations to optimize performance
• Invoice review and approval coordination
• Portfolio records, data integrity and documentation
• Coordination with accounting on owner reporting, disbursements, new accounts and portfolio financial matters

Qualifications

Required Knowledge, Skills, and Abilities

• Strong working knowledge of the B.C. Residential Tenancy Act, Residential Tenancy Regulation, and applicable BCFSA requirements.
• Demonstrated ability to navigate difficult conversations, situations, conflict, and sensitive tenancy matters calmly, professionally, and objectively.
• Sound judgement and problem-solving ability, with the capacity to evaluate urgency, risk, financial impact, and client interests when making decisions.
• Demonstrated ability to build strong relationships with prospective and existing clients and residents while delivering a high standard of service throughout the client/resident journey.
• Ability to adapt to policies and procedures while developing and implementing systems and processes
• Self-motivated, proactive, and a team player
• Detail-oriented, works well under pressure, able to multi-task
• Strong leasing and closing, organizational, critical thinking, and time-management skills.
• Strong verbal and written communication skills
• Additional language proficiency is an asset

Required Training and Experience

• Currently licensed in good standing with the BCFSA to provide Rental Property Management services in British Columbia
• Minimum of 4 years’ experience in third-party residential property management, with portfolio experience in Metro Vancouver strongly preferred
• Post-secondary education in business, construction, finance, communication or a related field or equivalent education and experience
• Experience with Yardi, Buildium would be an asset.
• Strong digital proficiency, including Microsoft 365, property management platforms and the ability to learn new software and technologies quickly. Advanced proficiency with Word and Excel is an asset

Working Conditions

The successful candidate will be based at the designated locations allocated to each portfolio and at our head office.

Schedule: Sunday to Thursday - 10:00AM – 6:00PM

Occasional flexibility outside regular working hours may be required to accommodate leasing appointments, urgent property matters and operational requirements.

Salary Range: $90,000 - $100,000

Commission: $250 per unit leased