Senior Research Manager

University of Utah; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading financial services company in Toronto is seeking an experienced Senior Research Manager to lead strategic research projects. This role requires 8+ years of experience in research, strong project management skills, and expertise in quantitative methodologies. Ideal candidates are self-motivated and thrive in dynamic environments. Proficiency with statistical software and effective communication skills are essential. This role is not eligible for work authorization sponsorship.

Qualifications

• 8+ years' experience in a research role leading custom research projects.
• Expertise in designing quantitative research methodologies.
• Strong project management skills for handling multiple projects.

Responsibilities

• Lead strategic research for clients across all project lifecycles.
• Manage vendor relationships to ensure timely research completion.
• Assist in getting the job done and thrive in a cross-functional team.

Skills

Research project management

Quantitative research methodologies

Collaboration and communication skills

Creative problem-solving

Tools

SPSS

SAS

R

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Research Manager

About the Role

The Advisors Research Center (ARC) is a global team of researchers within Mastercard delivering comprehensive research services to Mastercard's clients.

We are seeking a Senior Research Manager to partner with Mastercard's Advisory and Consulting team and lead strategic research for our clients. In this role, you will lead a wide range of research initiatives across the full project lifecycle, from developing proposals to report delivery. Candidates should have a deep understanding of the end-to-end research process for executing quantitative research and some experience with qualitative methodologies.

This role offers an exciting opportunity for highly motivated and curious individuals to join a fast-growing, dynamic organization and work on diverse projects across multiple industries.

All About You

• Self-starter – internally motivated, consistently striving to excel despite challenges.
• Willing to roll up your sleeves and assist in getting the job done.
• Thrives in a cross-functional environment with active involvement from team members and stakeholders.
• Effective at managing time and competing priorities to meet deadlines.
• Naturally curious about human behavior and decision-making.
• Willing to learn and apply new market research methodologies and techniques.
• Capable of analyzing and synthesizing information from multiple sources into a cohesive narrative.
• Strong collaboration and communication skills for client calls, team meetings, and workshops.
• Ability to manage vendor relationships to ensure research is completed on schedule and within budget.
• Enjoys working in a fast-paced, dynamic environment.

Qualifications & Skills

• 8+ years' experience in a research agency or in-house research role leading end-to-end custom research projects.
• Deep expertise in designing and executing quantitative research methodologies such as value proposition tests, concept testing, conjoint/discrete choice analysis, TURF analysis, segmentation, and maxdiff analysis.
• Creative problem-solving skills for complex project issues.
• Proven track record of successful project execution, collaborating with teams to deliver on time.
• Proficiency with statistical software tools (e.g., SPSS, Q, SAS, R, Matlab).
• Experience in leading and developing research teams, providing training and feedback.
• Strong project management skills to handle multiple projects simultaneously.
• Some experience with qualitative research methods like in-depth interviews and focus groups is preferred.
• Advanced skills in Word, Excel, PowerPoint; knowledge of project management tools is a plus.

This role is not eligible for Mastercard’s work authorization sponsorship. Candidates must be eligible to work in Canada.

Mastercard is an inclusive, merit-based employer that considers applicants regardless of gender, identity, sexual orientation, race, ethnicity, disability, or veteran status. For accommodations during the application process, contact [e-mail].

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Employees must:

• Follow Mastercard’s security policies and practices;
• Ensure confidentiality and integrity of accessed information;
• Report suspected security violations or breaches;
• Complete mandatory security trainings as per guidelines.