Senior Representative, Digital Online Solutions

Fairstone; Montreal; Hybrid; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Representative for Digital Online Solutions to enhance customer engagement through social media. This role involves overseeing customer correspondence, moderating content, and collaborating across departments to uphold the company's reputation. With a focus on effective communication and relationship building, you will play a pivotal role in fostering community connections. The company values its employees, offering a supportive culture, comprehensive benefits, and opportunities for professional development. If you are passionate about customer service and social media, this is the perfect opportunity to make a meaningful impact.

Benefits

15 days vacation plus wellness days

37.5-hour workweek

Comprehensive benefits package

Pension contribution

24/7 wellness solutions

Competitive base salary

Reward program for travel or merchandise

Employee referral program

Employee discounts at retailers

Professional development courses

Qualifications

• 2+ years of customer service experience required.
• Bilingual in French and English is essential for this role.

Responsibilities

• Oversee customer inquiries through social media platforms.
• Build connections and encourage community engagement.

Skills

Customer Service

Bilingualism (French and English)

Effective Communication

Multi-tasking

Social Media Familiarity

Technological Savviness

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Hootsuite

Job description

WHO WE ARE:

Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers.

Come join Fairstone Financial as a Senior Representative, Digital Online Solutions.

Reporting to the Senior Manager, Improvement of Operational Processes, the Senior Social Media Representative is responsible for creating effective communication and relationships between Fairstone and its customers.

Why join us?

Because we care about our employees and offer a variety of benefits such as:

• Time Off: Minimum 15 days vacation and additional wellness days, plus statutory holidays.
• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Comprehensive Benefits Package: Adjustable to your needs (with access to virtual healthcare).
• Pension Contribution: Fairstone automatically matches a certain percentage to contribute to your savings.
• Wellness: Tailored well-being solutions available 24/7.
• Competitive Base Salary: With multiple incentive programs to increase your overall compensation.
• Reward Program: Collect points for travel or merchandise.
• Employee Referral Program: Earn a bonus when referring a friend.
• Employee Discounts: We offer numerous discounts at various retailers.
• Professional Development: Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets.
• Supportive Culture: Join a supportive and collaborative work environment where your contributions are valued and recognized.

Job Responsibilities:

• Oversee customer correspondence and resolve customer inquiries through social media platforms in a timely manner.
• Moderate user-generated content and messages appropriately, based on company policies.
• Build meaningful connections and encourage Fairstone community through dialogue and messaging.
• Collaborate with other departments to manage company reputation.
• Monitor analytics and effectiveness of social media strategy and provide regular updates regarding progress.

Qualifications:

• High School Diploma or GED or equivalent experience.
• 2 years of customer service experience.
• Bilingualism required – French and English.
• Effective communication skills, both written and spoken, that demonstrate the ability to work directly with people in a customer service capacity.
• Ability to multi-task with attention to detail.
• Strong familiarity with the business applications of social media platforms (Facebook, Twitter, YouTube, LinkedIn, etc.).
• Knowledge of Microsoft Word, Outlook, Excel, PowerPoint.
• Knowledge of Hootsuite is an asset.
• Technological savviness is a must.
• Strong awareness of Company privacy policies.
• Willingness to work flexible hours which includes evening and weekend hours.

Flexible hours: we offer a full-time hybrid work mode, 37.5 hours per week. Monday to Friday from 8:00 a.m. to 11:00 p.m. Saturday and Sunday 9:00 a.m. to 9:00 p.m.

WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada’s Top 100 Employers!

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time Job Type: Permanent