Senior Receptionist

Ricoh Americas Corporation; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading solutions provider is seeking a Senior Receptionist to handle office duties including greeting visitors, answering calls, and scheduling appointments. The ideal candidate must possess a high school diploma and at least 2 years of reception experience, demonstrating excellent communication and organizational skills. This role offers comprehensive benefits and the opportunity to work in a dynamic team environment.

Benefits

Medical, dental, life, and disability insurance

Retirement plan with company matching contributions

Tuition assistance programs

Paid vacation time and holidays

Qualifications

• Minimum of 2 years reception experience.

Responsibilities

• Courteously greet and welcome customers.
• Answer, screen and direct all incoming calls.
• Monitor and ensure the reception area is tidy.
• Prepare visitor badges as required.
• Perform administrative support tasks.
• Book meeting rooms as required.
• Review and update internal telephone directory as needed.
• Maintain kitchenette and order supplies as required.
• Perform 'white glove service' for clients.
• Act as Reception Trainer and Team Lead.
• Mentor new team hires and assess performance.
• Document all relevant procedures for compliance.
• Facilitate executive Admin functions to support COO.
• Other duties as assigned by manager.

Skills

Excellent verbal and written communication skills

Excellent interpersonal skills

Strong self-motivation to drive results

Prioritize and time management skills

Intermediate knowledge of Microsoft Office applications

Education

High School Diploma or equivalent

Job description

Senior Receptionist

The Senior Receptionist is responsible for a wide range of office duties. This includes greeting and assisting visitors, answering and transferring all incoming calls and scheduling appointments. Acts as Reception Trainer and Team Lead. May also be required to maintain kitchenettes and ordering of supplies.

Responsibilities

• Courteously greet and welcome customers and general members of the public;
• Answers, screen and direct all incoming calls;
• Monitor and ensure the reception area is kept tidy and projects a professional image;
• Prepare visitor badges, as required;
• Perform administrative support tasks;
• Meeting room bookings, as required;
• Review and update internal telephone directory, as required;
• Maintain kitchenette and order supplies, as required;
• Performs "white glove service" for clients which includes informing lawyers directly of their arrival - escorting to boardroom, liaising, taking coats, beverage orders, wifi access, etc.;
• Acts as Reception Trainer and Team Lead - creates schedules for Reception and Boardroom booking teams to ensure adequate coverage is available for vacation / open positions / sick time;
• Mentors new team hires and provides manager with overall initial assessments;
• Documents all relevant procedures, both Ricoh and client security, ensuring overall compliance to policies;
• Facilitates executive Admin functions to support COO directly;
• Other duties as assigned by manager.

Qualifications

• High School Diploma or equivalent
• Minimum of 2 year reception experience

Skills

• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Strong self-motivation to drive results
• Prioritize and time management skills
• Intermediate knowledge of Microsoft Office applications

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness and ongoing personal and professional development.