Senior Quality Assurance Consultant - Control Testing

CIBC; Toronto; Hybrid; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Employee share purchase plan

Wellbeing support

MomentMakers recognition

Job summary

CIBC is seeking a Senior Consultant, Quality Assurance – Control Testing in Toronto to strengthen our control environment and support regulatory compliance. You will execute independent QA reviews of first line testing, validate evidence and alignment with CIBC standards, and contribute to the evolution of the QA framework across business units.

You’ll collaborate with risk management, control testers, and senior leadership to deliver actionable insights, drive improvements, and support

Qualifications

• 8–12+ years in control testing, audit, risk management, or QA in financial services.
• Experience with eGRC platforms (e.g., MetricStream).
• Knowledge of OSFI, SOX, and operational risk frameworks.
• Ability to provide executive-ready insights.

Responsibilities

• Execute independent QA reviews of first line control testing.
• Develop and enhance QA framework and procedures.
• Provide credible challenge to stakeholders and identify gaps.
• Deliver QA reporting and metrics to senior leadership.
• Collaborate with business control groups and risk management.

Skills

Control testing

QA execution

Independent challenge

Regulatory knowledge

Stakeholder engagement

Tools

eGRC platforms

MetricStream

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com.

What You’ll Be Doing

As a Senior Consultant, Quality Assurance –Control Testing, reporting to the Senior Director, Control Testing Quality Assurance, you'll play a pivotal role in strengthening CIBC’s control environment and supporting regulatory compliance across the enterprise. You'll be responsible for executing and continuously enhancing a robust Quality Assurance (QA) program over first line control testing activities within CIBC's Enterprise Governance, Risk and Compliance (eGRC) solution. By providing independent challenge and assurance, you'll ensure the quality, consistency, and effectiveness of control testing performed by the first line of defense. Your work will help enable reliable risk reporting, foster adherence to regulatory expectations, and drive improvements in testing methodologies. You'll collaborate with key stakeholders across the business to deliver actionable insights, support automation initiatives, and develop transparent QA reporting for senior leadership.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Quality Assurance Execution – Perform independent QA reviews of first line control testing, assessing adequacy of control design, testing scope, and evidence, while validating adherence to CIBC methodologies and standards.
• Independent Challenge & Credible Assurance – Provide objective, constructive challenge to control testers and stakeholders, identifying gaps and escalating systemic issues impacting control effectiveness.
• QA Framework & Methodology Enhancement – Contribute to the evolution of the QA framework, developing standardized procedures, scoring models, and integrating QA with eGRC workflows to drive consistency across business units.
• Continuous Improvement & Insights – Identify recurring issues and root causes, delivering actionable insights to enhance testing quality and efficiency, and supporting automation and data-driven QA approaches.
• Stakeholder Engagement – Partner with first line testing teams, business control groups, risk management, and compliance to guide remediation and uplift testing practices.
• Reporting & Metrics – Develop and deliver QA reporting, including quality ratings, thematic insights, and risk indicators, supporting senior leadership with transparent, fact-based reporting.

Who You Are

• Training & Capability Building – Support training and guidance for control testers, sharing best practices and common QA findings to build organizational capability.
• You have extensive experience in control testing and QA. You bring 8–12+ years of experience in control testing, audit, risk management, or QA functions within financial services.
• You’re technically proficient with eGRC platforms. You have deep expertise in eGRC platforms (such as MetricStream), control testing methodologies, and first/second line operating models.
• You understand regulatory expectations. You're well-versed in regulatory requirements including OSFI, SOX, and operational risk frameworks, and apply evidence standards and documentation best practices.
• You’re a critical thinker and effective challenger. You demonstrate strong critical thinking, attention to detail, and the ability to provide credible challenge while influencing stakeholders.
• You deliver clear, executive-ready insights. You synthesize findings into actionable recommendations and transparent reporting for senior leadership.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Controlling, Client Service, Compliance Monitoring, Group Problem Solving, Project Management, Regulatory Requirements, Risk Management Assessment, Work Collaboratively