Senior QA Analyst – Digital Commerce & Omnichannel Delivery

CGI; Montreal; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in IT and business consulting is seeking a Senior QA Analyst to support the delivery of digital commerce and omnichannel initiatives. This role involves collaborating with cross-functional teams to ensure quality across various platforms. The ideal candidate will define and execute test strategies while engaging in a fast-paced transformation environment. With a requirement for bilingualism in English and French, candidates should possess strong QA knowledge and experience in digital retail.

Qualifications

• 3+ years of experience in digital retail, eCommerce, or omnichannel projects.
• 5+ years of experience in manual testing, including test planning and script development.
• Strong understanding of QA principles and best practices.

Responsibilities

• Test digital solutions to ensure quality and compliance.
• Develop and execute test plans aligned with business objectives.
• Identify, log, and reproduce defects; escalate issues based on severity.

Skills

English

French

Retail

Education

Bachelor's degree in Business, Computer Science, or related field

Tools

Testing tools

Job description

Position Description:

We are seeking a Senior QA Analyst to support the delivery of digital commerce and omnichannel initiatives. In this role, you will collaborate with cross-functional teams to ensure the quality and reliability of solutions across platforms such as eCommerce, ERP, Order Management, and Payment systems.

You will define and execute test strategies, validate business and technical requirements, and play a key role in ensuring seamless customer experiences in a fast-paced, transformation-focused environment.

Key Responsibilities:

1. Test digital solutions (eCommerce, ERP, finance, customer platforms) to ensure quality and compliance.
2. Develop and execute test plans aligned with business and technical objectives.
3. Design and maintain test scripts to assess functionality, performance, and reliability.
4. Conduct regression and sanity testing for all releases.
5. Identify, log, and reproduce defects; escalate issues based on severity.
6. Collaborate with stakeholders to validate solution requirements and ensure delivery readiness.

Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field.
• 3+ years of experience in digital retail, eCommerce, or omnichannel projects.
• 5+ years of experience in manual testing, including test planning and script development.
• Strong understanding of QA principles, test strategy, and best practices.
• Experience with backend, API, and web-based application testing.
• Proficient in SQL and database validation.
• Familiarity with both manual and automated testing tools is an asset.

Note: Bilingualism in French and English is required for this position due to the role's interaction with national and global clients.

Skills:

• English
• French
• Retail

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect, and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.