Senior Property Field Claims Representative (Thunder Bay, ON)

Intact Financial; Greater Sudbury; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Field Claims Representative, where you will play a crucial role in investigating and managing property claims. This position offers a unique opportunity to work in the Thunder Bay region, providing exceptional customer service while collaborating with various stakeholders. You will be empowered to make impactful decisions, negotiate settlements, and contribute to a supportive and dynamic workplace culture. Enjoy a hybrid work model that balances remote work with meaningful in-person interactions, alongside a comprehensive benefits package and opportunities for professional growth. If you have a passion for customer service and a strong background in claims management, this role is perfect for you.

Benefits

Employee Share Purchase Plan

Flex Pension and Benefits Package

Flexible Work Arrangements

Extra Days Off

Annual Wellness Account

Access to Virtual Healthcare

Community Impact Program

Dynamic Workplace Learning Ecosystem

Inclusive Employee-Led Networks

Support for Physical and Mental Health

Qualifications

• 5 to 7 years experience in handling personal and commercial property claims.
• Valid driver's license and ability to travel on short notice.

Responsibilities

• Investigate complex property claims and provide superior customer service.
• Document claims and negotiate settlements within authority limits.

Skills

Customer Service

Communication Skills

Problem Solving

Technology Aptitude

Negotiation

Education

University Degree

Tools

Computer Skills

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Senior Field Claims Representative to join our growing team and provide support in the Thunder Bay region and surrounding areas.

What you'll do here:

1. Investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.
2. Handle field tasks on behalf of telephone adjusters.
3. Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.
4. Document the claim file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage.
5. Analyze the information gathered, interpret insurance policy wording, determine coverage, assess damage.
6. Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims.
7. Maintain current knowledge of insurance products, as well as appraisal or investigation.

What you bring to the table:

1. University degree or any combination of training and experience deemed relevant for the role.
2. 5 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the field.
3. Demonstrates a passion for customer service with strong written and verbal communication skills.
4. Self-motivated and goal oriented, capable of working in a fast paced and changing environment.
5. Strong aptitude for technology with excellent computer skills.
6. Demonstrates strong problem solving and troubleshooting skills.
7. Valid driver's license with a good driving record.
8. Can travel on short notice.

This role is eligible for employee referral bonus.

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

1. A financial rewards program that recognizes your success.
2. An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.
3. An extensive flex pension and benefits package, with access to virtual healthcare.
4. Flexible work arrangements.
5. Possibility to purchase up to 5 extra days off per year.
6. An annual wellness account that promotes an active and healthy lifestyle.
7. Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
8. A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
9. Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
10. Inspiring leaders and colleagues who will lift you up and help you grow.
11. A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.