Senior Property Claims Representative

Have you heard the exciting news that Middlesex Mutual and McKillop Mutual amalgamated January 1st, 2024, to become MutualONE Insurance Company!

MutualONE invites talented Senior Property Claims Representative to join us on our journey. Embracing a shared culture and a commitment to our members' peace of mind, we are building a strong, unified team to deliver innovative insurance solutions as we embark on a new chapter in our storied history.

ONE Company, ONE Team, ONE Culture, ONE Insurance Solution for our Member’s Needs!

MutualONE has Agents and Independent Insurance Brokers, with business throughout Southwestern Ontario, serviced from office locations in Ilderton ON and Seaforth ON. This is an exciting time for our organizations and an opportunity to join our team at the start of something great!

About the Role

We are looking for a professional, motivated and team-oriented Senior Property Claims Representative who will be responsible for navigating the claims process through investigation and evaluation of the loss to final settlement of claim. This is a full-time hybrid role based out of Ilderton or Seaforth Ontario, reporting to the Manager of Claims Services.

Desired Competencies

To join our team, you will ideally:

1. Proactive and positive approach to customer service
2. Excellent conflict resolution and negotiation skills
3. Sense of urgency and responsiveness
4. Sound decision making and problem-solving skills
5. Superior verbal and written communication skills
6. The ability to travel on short notice within our primary territory
7. Successful candidates must be able to pass a comprehensive background check

This role will require travel. A vehicle, valid Driver’s License and insurance are required.

Qualifications & Experience

1. University Degree or post-secondary education related to insurance
2. Completion of Chartered Insurance Professional (CIP) designation or enrollment in the program
3. Minimum 5 years in claims handling experience including residential, commercial, farm, and property.
4. Experience in construction or trades, farming (agribusiness or equipment), or other relevant transferable knowledge is an asset
5. Equivalency in combination of education and experience will be considered
6. Ongoing commitment to education and learning
7. Completion of a Drivers Abstract, and Criminal Records Check will be required
8. Highly capable with computer systems/software including Microsoft Word, Excel, Outlook, etc.

Responsibilities

1. Evaluating claims by conducting thorough investigations; determining coverage and validity of claims, interviewing, and communicating with members, scene investigations
2. Attend loss locations to investigate claim, including taking statements, photographs, and identifying scope of loss
3. Providing exceptional customer service and support to our members throughout the claims process
4. Evaluate liability, salvage and subrogation exposure and potential
5. Coordinate with contractors, appraisers, and other experts as required
6. Act as claims examiner on claims assigned to independent adjusters
7. Maintain adequate reserves and accurate records based on company standards and procedures
8. Negotiate settlement and issue payments for claim
9. General support of claims area and special projects as required

What we offer

We are an equal opportunity employer offering:

1. A flexible hybrid work environment
2. A rewarding career and comprehensive compensation & benefits package
3. Training, education, and career advancement opportunities
4. A work environment that is fun and friendly and supports a healthy work-life balance

At MutualONE, your efforts will always make a difference!

Interested? We want to hear from you!

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

No phone calls or agencies please.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).

As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

MutualONE strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, MutualONE will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.