Senior Project Manager/Scrum Master Apply Digital

Project Management Institute - Southern Alberta Chapter (PMI-SAC); Calgary; Hybrid; CAD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible work options

Generous PTO

Training budget

Mentorship programs

Inclusive culture

Job summary

APPLY Digital seeks a Senior Project Manager/Scrum Master to guide multiple digital development teams through iterative delivery, balancing business needs with technical execution. The role requires PT hours, strong facilitation, and a track record of leading flagship digital projects.

You will bridge clients and teams, drive disciplined processes, and ensure alignment across stakeholders while focusing on quality, timelines, and measurable outcomes.

Qualifications

• 6–10 years leading complex, end-to-end digital programs in an agency, consultancy, or professional services environment, ideally for enterprise or global clients.
• Prior experience as a Project Manager or Scrum Lead supporting digital initiatives, demonstrating the ability to navigate technical complexity, high visibility, and elevated expectations for performance, reliability, and delivery.
• Must be able to work during Pacific Time (PT) hours, typically 9:00AM-5:00PM as required to align with client and team schedules.
• Strong foundation in digital project management, including ownership of timelines, budgets, scope, and delivery across digital applications, with the agility to adapt to evolving client and business needs.
• Experience coordinating delivery across Identity, eCommerce, and other platform teams within complex digital ecosystems.
• Demonstrated technical delivery management experience, with the ability to communicate fluently to align technical and business stakeholders.
• Experienced in facilitating cross-functional collaboration among technical, design, data, and business teams—aligning priorities, driving accountability, and ensuring smooth communication across stakeholders.
• Experience managing headless or composable platforms across eCommerce, CMS, loyalty, and personalization systems (e.g., CommerceTools, Contentful, Talon.One, Auth0, Segment, etc.).
• Deep understanding of Agile delivery frameworks (Scrum, Kanban, or hybrid), the software development lifecycle (SDLC), and continuous integration/continuous delivery (CI/CD) practices. Agile or Scrum Master certifications (CSM, PMI-ACP, or equivalent) are a plus.

Responsibilities

• Serve as Scrum Master for multiple digital development teams, facilitating sprint planning, daily stand‑ups, sprint reviews, and retrospectives to drive focus, transparency, and continuous improvement.
• Lead complex digital projects from initiation to delivery, translating client outcomes into clear plans while managing scope, timeline, and budget.
• Guide teams through Agile and Kanban practices, adapting methodologies to team needs while fostering efficiency and delivery excellence.
• Define and maintain project roadmaps, release plans, and capacity schedules, proactively identifying risks, dependencies, and bottlenecks.
• Act as the primary liaison between technical and business stakeholders, ensuring project priorities align with strategic objectives and business value.
• Oversee the release process across multiple platforms, coordinating deployments, resolving blockers, and maintaining QA and performance standards.
• Facilitate workshops and discovery sessions, including requirements gathering, design reviews, and feedback cycles, to create shared understanding and alignment across teams.
• Collaborate with analytics, QA, and technical teams to inform decisions with data, validate outcomes, and ensure project success against KPIs and performance metrics.
• Maintain accurate documentation, progress tracking, and reporting in project management tools, ensuring transparency for leadership and client stakeholders.
• Manage third‑party vendors and partners, ensuring adherence to agreements, quality standards, and integration within the overall delivery framework.
• Foster a collaborative, high‑performing culture by monitoring team morale, encouraging learning, and promoting Agile best practices and adoption of effective tools.

Skills

Scrum Master

Agile frameworks

Stakeholder management

Jira

Confluence

Kanban

Leadership

Communication

Tools

Jira

Confluence

Airtable

Notion

Smartsheet

Google Workspace

Job description

ABOUT APPLY

APPLY is the Agentic Customer Experience (ACx) partner for the world’s most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc’teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com [http://applydigital.com].

LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to PT (Pacific Timezone).

THE ROLE:

Apply Digital is seeking a Senior Project Manager/Scrum Master with deep expertise in Scrum and Agile frameworks to lead complex digital programs. This role centers on guiding multiple digital development teams through structured, iterative delivery, ensuring clarity, alignment, and momentum across projects. You will bring agency or consultancy experience, having successfully led digital transformations and flagship initiatives, while bridging business objectives with technical execution. The ideal candidate thrives under pressure, drives disciplined processes, and can translate strategic priorities into actionable plans for cross‑functional teams.

In this position, you will be the primary Scrum Leader for several development squads, using your knowledge of Scrum, Kanban, and hybrid Agile approaches to maximize team performance, delivery quality, and client impact. Your role combines tactical project oversight with strategic thinking, balancing day‑to‑day execution with long‑term program goals. Strong communication, facilitation, and stakeholder management skills are essential for ensuring alignment across teams, translating complex discussions into clear actions, and maintaining transparency with clients and leadership.

Candidates must be able to work standard Pacific Time (PT) hours, from 9:00AM to 5:00PM to support client deliverables and team collaboration

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RESPONSIBILITIES:

• Serve as Scrum Master for multiple digital development teams, facilitating sprint planning, daily stand‑ups, sprint reviews, and retrospectives to drive focus, transparency, and continuous improvement.
• Lead complex digital projects from initiation to delivery, translating client outcomes into clear plans while managing scope, timeline, and budget.
• Guide teams through Agile and Kanban practices, adapting methodologies to team needs while fostering efficiency and delivery excellence.
• Define and maintain project roadmaps, release plans, and capacity schedules, proactively identifying risks, dependencies, and bottlenecks.
• Act as the primary liaison between technical and business stakeholders, ensuring project priorities align with strategic objectives and business value.
• Oversee the release process across multiple platforms, coordinating deployments, resolving blockers, and maintaining QA and performance standards.
• Facilitate workshops and discovery sessions, including requirements gathering, design reviews, and feedback cycles, to create shared understanding and alignment across teams.
• Collaborate with analytics, QA, and technical teams to inform decisions with data, validate outcomes, and ensure project success against KPIs and performance metrics.
• Maintain accurate documentation, progress tracking, and reporting in project management tools, ensuring transparency for leadership and client stakeholders.
• Manage third‑party vendors and partners, ensuring adherence to agreements, quality standards, and integration within the overall delivery framework.
• Foster a collaborative, high‑performing culture by monitoring team morale, encouraging learning, and promoting Agile best practices and adoption of effective tools.

REQUIREMENTS:

• 6-10 years of experience leading complex, end‑to‑end digital programs in an agency, consultancy, or professional services environment, ideally for enterprise or global clients, with a proven record of delivering flagship digital experiences and high‑profile platforms.
• Prior experience as a Project Manager or Scrum Lead supporting digital initiatives, demonstrating the ability to navigate technical complexity, high visibility, and elevated expectations for performance, reliability, and delivery.
• Must be able to work during Pacific Time (PT) hours, typically 9:00AM-5:00PM as required to align with client and team schedules.
• Strong foundation in digital project management, including ownership of timelines, budgets, scope, and delivery across digital applications, with the agility to adapt to evolving client and business needs.
• Experience coordinating delivery across Identity, eCommerce, and other platform teams within complex digital ecosystems.
• Demonstrated technical delivery management experience, with the ability to communicate fluently to align technical and business stakeholders.
• Experienced in facilitating cross‑functional collaboration among technical, design, data, and business teams—aligning priorities, driving accountability, and ensuring smooth communication across stakeholders.
• Experience managing headless or composable platforms across eCommerce, CMS, loyalty, and personalization systems (e.g., CommerceTools, Contentful, Talon.One [http://Talon.One], Auth0, Segment, etc.).
• Deep understanding of Agile delivery frameworks (Scrum, Kanban, or hybrid), the software development lifecycle (SDLC), and continuous integration/continuous delivery (CI/CD) practices. Agile or Scrum Master certifications (CSM, PMI-ACP, or equivalent) are a plus.
• Strong, energetic leadership presence, able to motivate teams, influence decision‑making, and maintain focus under pressure while demonstrating professionalism, empathy, and composure.
• Highly emotionally intelligent and adaptable, capable of reading team dynamics, anticipating challenges, and adjusting communication styles to maintain alignment and trust with clients and internal teams.
• Skilled in stakeholder management and facilitation, from sprint ceremonies to executive reviews, translating discussions into actionable delivery plans and measurable outcomes.
• Technically fluent, able to engage confidently on topics including AI, analytics, cloud architecture, and platform integrations, using insights to support data‑informed decision‑making.
• Adept at managing vendors and external partners, defining scope, budgets, and SLAs, and ensuring seamless integration within broader delivery efforts.
• Proficient in project and collaboration tools such as Jira, Confluence, Airtable, Notion, Smartsheet, and Google Suite, with hands‑on experience managing Jira development boards preferred.
• Skilled in tracking and reporting KPIs and performance metrics, leveraging insights to drive continuous improvement in processes and delivery outcomes.
• Strong relationship builder, capable of engaging confidently with Director, VP, and C‑suite stakeholders while balancing diplomacy with clarity and sound judgment.
• A flexible, resilient, and proactive leader with a positive, can‑do attitude—committed to fostering team growth, collaboration, and a one‑team culture.
• Demonstrated critical thinking and problem‑solving abilities, taking initiative to resolve ambiguity and drive projects toward clear, impactful results.
• Experience working with CRM or marketing platforms such as HubSpot is a plus; candidates with a technical background (e.g., prior developer or engineering experience) are highly valued.

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LIFE AT APPLY

People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:

• Agentic Delivery: Our people work in a modern way to deliver client outcomes.
• Broaden your skills on a range of engagements with international brands that have a global impact.
• An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
• AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
• Generous vacation policy: Work‑life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well‑being.
• Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
• Flexible work arrangements: We work in a variety of ways, from remote, to in‑office, to a blend of both.

APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) [https://www.applydigital.com/diversity-equity-inclusion/] section. For recruitment accommodations, please email [e-mail] [[e-mail]].