Senior Project Manager | Personalized Content Team (Contract)

Dept; Old Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a pioneering agency as a Senior Project Manager, where you will lead innovative campaigns for global clients like eBay. In this dynamic role, you will manage the end-to-end production process, ensuring quality delivery and fostering strong relationships with stakeholders. This is a unique opportunity to work in a flexible, hybrid environment that values creativity and collaboration. With a commitment to diversity and inclusion, you will be part of a culture that encourages growth and innovation while making a positive impact on the planet. If you are a self-starter with a passion for project management and client services, this role is perfect for you!

Benefits

15 days holiday (pro rata)

Flexible working policy

Buddy Program

Training and development opportunities

Office perks including free snacks

Team events

Global DEPT Cares Month

Climate Neutral and B Corp certified

Qualifications

• Experience in Client Services/Project Management, preferably as a Senior Account Manager.
• Ability to manage multiple projects and stakeholders effectively.

Responsibilities

• Lead teams and manage creative projects from start-to-finish.
• Communicate feedback to designers and developers, ensuring alignment.
• Develop a strategic understanding of eBay's brand for impactful campaigns.

Skills

Client Services

Project Management

Multi-channel Marketing

MacOS

Google Workspace

Microsoft 365

Resource Management

Creative Problem Solving

Communication Skills

Attention to Detail

Tools

Google Workspace

Microsoft 365

MacOS

Job description

WHY DEPT?

We are pioneers at heart. What this means is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.

This role is part of our Personalized Creative team. We create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behaviors, and shift market share for our clients including eBay, Ancestry, Walmart, and more!

JOB PURPOSE:

As a Senior Project Manager, you will oversee the delivery of a wide variety of campaigns across our eBay Global account. You will project-manage the production process end-to-end and assist in leading the team with your global counterparts. You will represent DEPT to our clients, adding value to relationships beyond organizational skills, doing a mixture of project management and executional planning, not your typical suit.

This is a 3-6 month fixed-term project to start immediately.

KEY RESPONSIBILITIES:

• Effectively lead teams and inspire others to achieve goals through innovation, quality, and excellence.
• Manage creative projects from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns and multiple stakeholders.
• Liaise with teams and stakeholders, managing expectations throughout the campaign duration.
• Communicate feedback to designers, copywriters, and developers, clarifying or gathering alignment from teams when applicable.
• Ensure feedback requirements are met whilst protecting eBay’s values/brand.
• Plan and manage workloads of the team against priorities and deadlines.
• Work closely with creative and strategy teams to have oversight of relevant projects and business initiatives.
• Report back to management with any issues and events that might impact projects, either positively or negatively.
• Develop and maintain a strategic understanding of eBay’s brand and business, proactively applying learnings to campaigns and conversations.

SKILLS AND PREVIOUS EXPERIENCE:

• Demonstrable agency/creative team experience in Client Services/Project Management, preferably in a Senior Account Manager (or similar) role already or an Account Manager (or similar) who is ready to take the lead.
• Experience delivering a broad range of multi-channel marketing communications including digital and direct.
• Ability to work simultaneously on multiple projects, keeping relevant stakeholders informed.
• Extremely organized, with an ability to work quickly and efficiently to ensure deadlines are met.
• Deep understanding of production & interactive processes.
• Ability to work under pressure and meet deadlines with ease and efficiency.
• Demonstrate flexibility and agile way of working as marketing plans and priorities evolve.
• Commercially driven with experience handling timelines.
• Advanced working knowledge of MacOS, Google Workspace, and Microsoft 365.
• Resource management skills and ability to handle complex/sensitive issues.
• Self-starter with plenty of initiative and drive - approaching projects with creativity and innovation.
• Experience leading others directly or as a mentor.
• Strong attention to detail.
• Great communication skills, with the ability to build internal relationships quickly and be seen as a safe pair of hands.

WE OFFER:

• 15 days holiday (per annum, pro rata).
• A flexible, hybrid working policy.
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks at DEPT.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development, and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.
• Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular!

DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DEPT is proud to be an equal opportunity workplace that seeks to recruit, develop, nurture, and retain the most talented people from a range of diverse backgrounds, skills, and perspectives. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.

DIVERSITY, EQUITY, & INCLUSION

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Hybrid