Senior Project Manager (625)

Trail Appliances; Richmond; On-site; CAD 100,000 - 130,000; Full time

Job summary

Join Trail Appliances as a Senior Project Manager, overseeing enterprise-wide business projects and leading a PMO with strong governance. With over 10 years in project management and extensive experience in IT/software, you'll drive project completion and stakeholder engagement in a dynamic retail environment. Enjoy a supportive work culture with competitive health benefits and professional development opportunities.

Benefits

Extended Health Benefits

Merit Performance

Professional Development Programs

Employee Recognition Program

Company events

Corporate Volunteer Program

Qualifications

• 10+ years in project management, customer IT/software experience.
• 5+ years managing PMOs, ERP/CRM implementation experience.
• Strong facilitation, motivational, and influencing skills.

Responsibilities

• Own the project lifecycle through planning, developing, and executing.
• Lead a successful PMO with strong governance and oversight.
• Manage risks and develop contingency plans.

Skills

Leadership

Communication

Agile Methodology

Conflict Resolution

Education

PMP certification

Tools

Microsoft Project

Microsoft Dynamics 365

Microsoft Visio

Microsoft Office Suite

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls. We have everything we need to inspire our customers. Except you.

The Senior Project Manager is responsible for the direction, coordination, implementation, control, and completion of enterprise-wide and cross-departmental business projects & programs with significant technology components. As a Sr Technical Project Manager, you will:

1. Own the project lifecycle through planning, developing, executing projects, compiling reports, cross-team coordination, scheduling, securing funding, managing project budgets, preparing training materials, all towards project completion according to timelines & deliverables.
2. Lead a company-wide PMO with strong governance and reporting by implementing industry best practices.
3. Maintain a PMO steering Committee that reviews escalations and makes decisions beneficial for the company, including preparing summaries for further approval.
4. Manage and/or lead multiple projects, including large, complex, cross-functional initiatives aligned with company priorities.
5. Assemble and manage project teams, including resource allocation across the company, ensuring engagement and communication.
6. Manage risks, scope changes, and develop contingency plans for resourcing and scheduling.
7. Develop a robust budget management process with project reporting metrics.
8. Plan and manage projects for on-time and on-budget completion.
9. Create project schedules with timelines and roadmaps.
10. Create and manage a risk register with mitigation plans.
11. Present progress reports, risks, conflicts, and adjustments to stakeholders.
12. Implement and manage change to meet project outputs.
13. Document lessons learned and assess project results.
14. Provide project management training to enhance capabilities outside the PMO.
15. Lead discussions to resolve disputes or disagreements.
16. Perform other duties as assigned.

    To be successful in this role, you have:

    • Experience as a Senior PM or PM for a large or mid-sized company.
    • 10+ years in customer, IT/software, and internal project management.
    • 5+ years managing PMOs.
    • ERP and/or CRM implementation experience.
    • Working knowledge of Microsoft Dynamics 365.
    • Experience with Scrum, SDLC, Agile, Hybrid Agile, Waterfall, Kanban methodologies.
    • Strong facilitation, motivational, and influencing skills.
    • Self-motivated with minimal supervision once outcomes are clear.
    • Excellent presentation, facilitation, and conflict resolution skills, including escalation management.
    • Excellent communication skills, both written and verbal, with ability to simplify complex technology concepts.
    • Strong understanding of requirements gathering, testing, use case prep, modeling, and QA methodologies.
    • Proficiency in Microsoft Project, Visio, Word, PowerPoint, Excel.
    • PMP certification.

    The experience we like to see:

    • 10+ years project management experience.
    • 10+ years stakeholder engagement.
    • 10+ years managing, planning, and tracking projects.
    • 3+ years in the retail industry.
    • Hybrid-Agile project management experience.

    Interacts With: Senior Directors, C-Suite, Ownership, PMs, BAs, QAs, stakeholders across the organization, external third parties as needed.

    Work Environment: Occasional travel to stores required.

    Why Join Trail?

    • Extended Health Benefits
    • Merit Performance
    • Professional Development Programs
    • Employee Recognition Program
    • Company events
    • Corporate Volunteer Program

    We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?