Senior Project Manager

Backbase; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading financial technology firm seeks a Project Manager to manage exciting projects for top-tier banks worldwide. This hybrid role requires you to work from the Atlanta or Toronto office two days a week, leading project coordination and ensuring effective communication among stakeholders. Candidates should have 5-8 years of project management experience, preferably in the financial sector, and an understanding of Agile methodologies. This position involves supporting clients, identifying business opportunities, and facilitating workshops.

Qualifications

• 5-8 years of experience in project management, preferably in the financial sector.
• Experience in a startup or scaleup environment is beneficial.
• Agile coaching experience is a plus.

Responsibilities

• Manage projects and coordinate communication among stakeholders.
• Support customers and advise on best usage of online applications.
• Identify business development opportunities and facilitate client workshops.

Skills

Project management

Agile methodologies

Financial management

Client management

Change management

Risk management

Job description

As a Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients. This role will be a hybrid role and you will be accepted to be in Atlanta or Toronto office two days per week.

What you'll do

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

Who you are

• Fundamentals:
  • 5-8 years of experience;
  • Can demonstrate experience in the financial sector;
  • Can demonstrate experience in startup/scaleup environment;
  • Managed a program;
  • Agile coach experience is beneficial.
• Use of Tools and Methods:
  • Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools;
  • Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.
• Financial Management:
  • Able to create tools and processes around internal and external reporting;
  • Able to support strategy discussions based on reported data;
  • Able to address issues based on data;
  • Ensures effectiveness of the project (productivity/billability for the company).
• Client Management:
  • Able to spot business development opportunities and involve relevant people;
  • Able to design and facilitate client workshops;
  • Able to spot potential issues and minimize the impact through effective management;
  • Able to handle a large transformation program within one customer;
  • Able to work with senior stakeholders to define long-term program strategy.
• Project Team Management (internal):
  • Effectively manages project team and resolves issues;
  • Takes initiative to identify potential resources before liaising with the resourcing team;
  • Trains team members in scrum methodology;
  • Manages multiple teams in a large program or multiple projects.
• Change Management:
  • Is comfortable with ambiguity and a rapidly changing environment;
  • Able to influence and drive change;
  • Can identify potential changes as risks before they occur;
  • Able to mitigate the impact of changes and replan accordingly;
  • Able to improve the change process.
• Risks and Issues Management:
  • Manages risks and issues on the project level and program level.