Senior Project Manager

TTC (Toronto Transit Commission); Toronto; In loco; CAD 130.000 - 162.000; Tempo pieno

Descrizione del lavoro

TTC, the Toronto Transit Commission, is seeking a Senior Project Manager to lead the Farecard PRESTO program from inception to completion. You will drive feasibility, budgeting, scheduling, and risk management to ensure projects land on time and within budget.

Reporting to the Head of Farecard, you will coordinate with multiple departments, vendors, and partners, and participate in TTC’s Customer Service Ambassador Program.

Competenze

• Experience managing large, complex technology projects.
• Ability to work in a matrix organization.
• Strong communication and stakeholder management skills.

Mansioni

• Lead feasibility studies, assessments, and roadmap validation for TTC Farecard PRESTO initiatives.
• Develop and manage project charters, detailed plans, budgets, and resource requirements.
• Provide regular status updates and governance materials to executive sponsors and boards.

Descrizione del lavoro

Salary Information: 129,693.20 - 162,089.20

Employment Type: Temporary Until July 2027

Weekly Hours: 35

Off Days: Saturday and Sunday

Shift: Day

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

We are looking for a Senior Project Manager to join our farecard team!

What You Will Do

Reporting to the Head, Farecard, you will manage and implement assigned project(s) within the TTC Farecard PRESTO Program from inception to completion. You will be accountable for the successful delivery of projects on time and within budget while operating within a change management framework. You will lead feasibility studies, joint assessments, viability assessments, and roadmap validation activities to determine scope and risk profiles of initiatives and finalize project plans for execution.

Key Responsibilities

• Develop project charters with clear project objectives, scope, risks, and benefits.
• Develop high-quality detailed project plans covering all phases of the project management lifecycle, including deliverables schedules, work breakdown structures, and resource plans.
• Perform all required program and project budgeting activities, including estimate preparation and financial control.
• Monitor project progress against project plans, requirements, quality measures, and milestones; take corrective action to resolve deviations and deficiencies.
• Manage project change requests.
• Provide project and financial status updates, including variance explanations, through monthly Project Summary Reports.
• Manage project communications to ensure team members clearly understand roles and delivery responsibilities.
• Develop project management frameworks and methods for measuring results.
• Conduct stakeholder management across all levels of the organization, including executive sponsors.
• Lead project steering committee and project team meetings.
• Conduct regular project reviews with stakeholders and provide timely reporting of performance results and sensitive issues.
• Act as a change agent by effectively channeling resources and identifying organizational impacts.
• Seek innovative approaches to improve delivery efficiency and cost effectiveness.
• Participate in vendor contract negotiations and ongoing contract management activities.
• Assist in preparing Board reports seeking project approval and changes to scope and/or funding.
• Participate in the TTC's Customer Service Ambassador Program.

What Qualifications Do You Bring?

• University Degree in Business Administration, Computer Science, Engineering, or a related discipline; or an equivalent combination of education, training, and experience.
• PMP Certification is preferred
• Your application will demonstrate significant project management experience in delivering large complex technology projects involving multiple departments, vendors and external partners in the delivery of solutions.
• Experience working within matrix organizations.
• Demonstrated experience in vendor and service contract management.
• Knowledge in transit payment / collection solutions and demonstrated experience related to digital payment will be preferred
• Understanding of automated fare collection concepts used in public transportation will be preferred.
• Comprehensive knowledge of large systems and transformation project implementation, including:
• Project Management
• Change Management
• Quality Assurance
• Operational Readiness

Strong working knowledge of:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Project / Project Online
• SharePoint
• Experience preparing and monitoring project budgets and conducting cost-benefit assessments.
• Expert understanding of project management principles, methodologies, and relevant disciplines such as ITIL and industry quality standards.
• Significant experience leading complex projects, managing budgets, resources, third-party suppliers, and operational transitions.
• Ability to manage challenging conversations with vendors and stakeholders.
• Extensive project team leadership experience.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.

What We Offer

A commitment to creating a diverse, equitable, and inclusive culture that reflects the communities we serve.

A flexible, hybrid work model that supports work-life balance and meaningful in-person collaboration.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.