Senior Project Manager

Job Description

The Senior Project Manager is responsible for direct project management on high-stake and key implementations (with a focus on commercial and partner accounts), project manager team member orientation and mentoring, active contribution toward process and product improvements, and tracking/reporting on best practices, insights and team performance.

Expectations will fall under 5 domains, with specific tasks listed accordingly:

1. Core project management (50%)
   • Perform management of QuikStart services on key accounts, with a focus on custom commercial and partner implementations.
   • In conjunction with the Senior Knowledge Base Analyst, develop knowledge base templates to assist new implementations within additional domains/verticals.
2. Team mentoring/training (20%)
   • Coach and mentor project management team members on delivery, best practices, communications, strategic goals, client interactions and efficiency improvements.
   • Proactive, via group refresher sessions and/or one-on-one coaching.
   • Reactive, by acting as the first line of support for day to day questions and issues with respect to PM.
   • Train new team members on PM concepts, and continue to refine training framework.
   • Monitor timelines and tactfully help team members reach time goals for various PM duties.
   • Participate in initial planning with other PMs who will be tackling custom and/or key commercial accounts.
3. Active contribution toward process and product improvements (20%)
   • Monitor and report to Director of Client Services on bugs and enhancements contributed by PM team members (regular brainstorm/feedback sessions may be organized as part of this).
   • Participate in Product discussions with respect to knowledge base development, maintenance and reporting.
   • Work with PM team on day-to-day process improvements, and with Director of Client Services on higher-level process improvements with respect to PM development and analysis, and general services framework(s) (current and future).
4. Tracking & Reporting (10%)

   Regular check-ins with Director of Client Services to discuss:

   • Team member performance (time management, communication effectiveness, etc.).
   • Client issues.
   • Project management best practices learnings, for mid-market and enterprise clients.
   • Product issues and feature requests.
   • Valuable insights learned through the QuikStart program.

Desired Skills & Experience

• 10+ years in progressive project management experience.
• Strong oral and presentation skills with demonstrated ability to lead successful client meetings.
• Demonstrated experience in running projects in large corporations (FP200 size).
• Preference for candidates with PMI certification.
• Preference for undergraduate degree in business or technology.