Senior Project Manager

Fortinet; Burnaby; On-site; CAD 127,000 - 155,000; Full time

Job summary

A leading cybersecurity solutions provider is seeking a Project Manager to work directly with R&D, Customer Support, and Sales teams. This role involves managing escalations, understanding customer requirements, and ensuring project solutions are delivered effectively. Candidates should have a bachelor’s degree in Computer Science or related field and prior experience in project management and technical support.

Benefits

Comprehensive benefits package

100% company paid medical, dental, and vision coverage

Employee & Family Assistance Plan

Qualifications

• Previous experience in project management, technical support, software development or QA.
• Experience in handling complex customer escalations.

Responsibilities

• Manage critical pre-sales feature development.
• Track projects until a solution is delivered.
• Understand customer’s new feature requirements.

Skills

Project management

Technical support

Software development

Communication skills

Knowledge of TCP/IP

Education

Bachelor’s degree in Computer Science or related field

Tools

Firewalls

Routers

VPN

Antivirus

Job description

Overview

Fortinet is looking for a project manager working directly with R&D, Customer Support and Sales team to manage critical pre-sales feature development and post-sales issue resolution related to Fortinet’s key products. In this individual contributor role, you will manage escalations from the field, understand the details of the customer’s new feature requirements and issues, and track projects until a solution is delivered.

Responsibilities

As a Project Manager, you will:

• Have previous experience in project management, technical support, software development or QA
• Hold a bachelor’s degree in computer science, Engineering, or related technical discipline
• Have prior experience in handling complex customer escalations and working closely with sales and support engineers
• Possess knowledge of TCP/IP, firewalls, routers, switches, VPN, IPS, Antivirus, Web Filtering, Antispam, etc.
• Demonstrate a sense of urgency in responding to field requests, with good judgement on case severity and business impact
• Exhibit strong communication skills (written and verbal) and professionalism
• Be self-motivated, detail-oriented, ability to work under pressure

Compensation and Benefits

The Canada base salary range for this full-time position is expected to be between $127,000 - $155,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience. Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group

About Our Team

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions

Why Join Us

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe