Senior Project & Business Process Analyst - Digital PMO

University Health Network; Toronto; On-site; CAD 58,000 - 72,000; Full time

Benefits offered by this job

Competitive offer packages

HOOPP pension plan

Flexible work environment

Development and promotion potential

Job summary

University Health Network seeks a Senior Project & Business Process Analyst for the Digital PMO to plan and deliver data-driven digital programs across healthcare initiatives. You will partner with clinicians, researchers, and corporate teams to streamline demand, delivery, and operations, driving value and outcomes.

The role focuses on process redesign, software implementation, data analytics, and solution design/evaluation, with emphasis on change management and effective governance.

Qualifications

• Undergraduate degree in Health Informatics, Administration, Technology, Science, Business, or related field.
• Minimum 3 years of Project Management, Business Process/Analysis, and Data Analysis experience.
• Experience supporting complex healthcare, clinical research, or digital transformation initiatives.
• Understanding regulatory, privacy, records-management considerations and translating into requirements.
• Experience with clinical research platforms (CTMS, eISF/eRegulatory, eTMF, electronic signature) preferred.
• PM/Change Management certifications are assets.
• Familiarity with healthcare information systems, HL7, ITIL, data center, enterprise architecture is an asset.
• Experience with Epic system is an asset.

Responsibilities

• Analyze business needs, problems, opportunities, and solution scope.
• Evaluate solution value and benefits; support business case and ROI analysis.
• Facilitate workshops to identify and document requirements.
• Conduct workflow reviews and support continuous improvement.
• Coordinate system design, build and testing.
• Design data collection processes and lead data reporting and visualization.
• Apply project management techniques to plans, schedules, budgets and status reports.
• Apply change management techniques for stakeholder engagement and training.
• Develop knowledge of subject matter and digital systems to move projects forward.
• Lead small to medium projects with planning and milestone tracking.

Skills

Project Management

Business Process Analysis

Data Analysis

Stakeholder Engagement

Workshop Facilitation

Workflow Mapping

Risk & Change Management

Communication & Presentation

Education

Undergraduate Degree in Health Informatics or Administration, Technology, Science, Business, or related field

Tools

MS Planner/Project

MS Visio

Kanban

Atlassian JIRA

ServiceNow

Epic system

Job description

Senior Project & Business Process Analyst - Digital PMO

• Contract
• Department: Shared information MGMT Services-Digital
• Compensation: CAD 41.96 - CAD 52.45 - hourly

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada’s top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union:Non-Union
Number of vacancies:1
New or Replacement Position:Replacement
Site:Princess Margaret Cancer Centre
Department:Digital PMO
Reports to:Senior Project Manager
Hours:37.5 hours per week
Salary Range:$41.96to $52.45 per hour
Status:Temporary Full-Time (Up to 1 year contract)
Closing Date:November 17, 2026

Position Summary

The Digital Project Management Office (PMO) team plans and implements key strategic Digital programs and projects to deliver outcomes benefiting UHN and the health system. We apply best practices for managing projects, change, and risk to ensure high quality deliverables, effective coordination of resources, and transparent progress reporting. Members of the PMO work in close partnership with a broad range of stakeholders, bringing the right teams together to streamline the demand, end-to-end delivery, and operational services in order to mobilize change and achieve value.

An exciting opportunity is available to showcase your talents as a Senior Project Analyst supporting the Digital Research Experience Portfolio. This position will deliver solutions that are data-driven, bring value to our stakeholders, and achieve UHN’s business objectives. We are seeking a results-driven, innovative individual who can take initiative to help implement various types of digital projects that support clinicians, researchers, and corporate areas. These initiatives include process redesign, software implementation, data analytics, and solution selection/design/implementation and evaluation.

Duties

• Analyze business needs, problems, opportunities, and solution scope
• Evaluate and validate solution value and benefits to the organization, supporting business case development and return on investment analysis
• Facilitate process and design workshops with multidisciplinary groups to identify, validate, and document business requirements
• Conduct workflow review and process redesign, and support continuous improvement processes
• Coordinate system design, build and testing
• Design data collection processes, collect and analyze data, lead data reporting and data visualization activities
• Apply rigorous project management techniques to assist in the management of project plans, schedules, status reports, and budgets
• Apply sound change management techniques for effective stakeholder engagement and communications, training, and implementation support
• Develop adequate level of knowledge of the subject matter and digital systems being implemented to effectively move projects forward
• Lead simple to moderately complex projects of small to medium scope, including planning, and monitoring project progress through tracking project milestones, risks and issues to deliver project within the planned budget, schedule, and with a high level of quality

Qualifications

• Undergraduate Degree in Health Informatics or Administration, Technology, Science, Business, or related field required
• Minimum 3 years of Project Management, Business Process/Analysis, and Data Analysis experience or equivalent required
• Demonstrated experience supporting complex healthcare, clinical research, research informatics, or digital transformation initiatives, preferably within a hospital, academic health sciences center, research institute, pharmaceutical, biotechnology, or clinical trials environment.
• Understanding of clinical research regulatory, privacy, records-management and validation considerations and the ability to work with subject-matter experts to translate regulatory and compliance requirements into business and system requirements.
• Experience with clinical research technology platforms, including CTMS, eISF/eRegulatory, eTMF, electronic signature or clinical research document-management systems is strongly preferred.
• Sound knowledge of project management standards (project planning, implementation, evaluation, risk assessment, benefits realization) required
• Experience leading project workstreams or small projects independently, and either supervising or influencing project team members required
• Experience developing/coordinating the development of business requirements
• Experience in leading and conducting workflow mapping and analysis
• Experience in delivering management-level presentations, training and/or end user support is required
• Experience coordinating/leading application testing preferred
• Experience in applying change management methodologies and tools an asset
• Experience with hardware and/or software vendor relations an asset
• Project Management Professional (PMP) or Change Management certification an asset
• Familiarity with healthcare information systems, interfaces, HL7, ITIL, data center, network infrastructure, and/or enterprise architecture an asset
• Experience with Epic system an asset, including use, build and/or vendor certified
• Proficient use of office productivity,project management, & scrumsoftware (e.g. M365 tools, MS Planner/Project, MS Visio, Kanban, Atlassian JIRA, ServiceNow)

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply