Senior Program Manager - Post Acquisition Centre of Excellence

TELUS; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading telecommunications provider in Calgary seeks a Senior Program Manager to drive strategic acquisitions and customer integrations. This position involves leading transformation programs, ensuring operational targets are met, and fostering collaboration across departments. Candidates should have over 8 years of experience in project management and transformation, with a passion for innovation and delivering exceptional customer experiences.

Qualifications

• 8+ years of experience in transformation programs.
• Proven track record in acquisition dimensions.
• Execution-oriented with structured planning capabilities.

Responsibilities

• Develop and execute large scale programs for customer migration.
• Collaborate closely with sellers to meet milestones.
• Drive decisions on support and align migration plans.

Skills

Complex transformation programs delivery

Business process engineering

Change management

Program and project management

Relationship management

Education

Degree in business or technology

Tools

Project management certifications (PMP, Agile)

Job description

Overview

Senior Program Manager - Post Acquisition Centre of Excellence

Join to apply for the Senior Program Manager - Post Acquisition Centre of Excellence role at TELUS. Ready to grow a new business and transform an entire industry? TELUS is expanding through strategic acquisitions of Internet & Security companies, transforming industries while delivering enhanced value to our customers. We are seeking a forward-thinking individual with a passion for continuous improvement and delivering success to join our Post Acquisition Integration team as we continue to grow and evolve our portfolio.

This is a career-shaping opportunity to develop into a business athlete by working across our end-to-end Internet & Security business with teams in Marketing, Product & Service Development, Contact Centers, Field Technicians, Application System Development, and Technology Strategy. You will work on projects and support operations across multiple segments to deliver extraordinary customer experiences in a fast-paced, high-performing, entrepreneurial environment.

Responsibilities

• Developing and executing large scale programs and projects to migrate acquired customers and team members in consultation with stakeholders utilizing the TELUS fair process approach
• Collaborating closely with the seller to meet milestones and overcome obstacles
• Drive decisions on Interim & Day 2 support among all stakeholders
• Ensuring the alignment of all migration plans and tactics with the TELUS corporate, customer experience, and strategic priorities
• Supporting business case formulation and due diligence for future acquisitions by evaluating operational capabilities and integration requirements
• Accountable for meeting & exceeding the key strategic transformational and operational targets of your programs

Qualifications

• 8+ years’ experience delivering complex transformation programs involving business process engineering, systems development and implementation, and change management in a service delivery environment
• Proven track record leading multiple acquisition dimensions : e.g., customer care, technical support, field technician operations, systems, deployment, central monitoring, guard response, field, care, etc.
• Always learning and applying industry best practices, technology trends, and customer experience opportunities to lead transformations
• Able to drive alignment on key decisions across multiple stakeholders
• Experience in a matrix structure delivering end-to-end success
• Execution-oriented with structured planning capabilities
• Excellent program and project management knowledge, skills, and experience
• Natural communication skills to explain tactical plans, expectations, and strategy to front-line teams, peers, and executives
• Passion for working in a dynamic, high-performance culture
• Innovative and excited about pioneering a new business for TELUS
• Strong relationship management skills

Great-to-haves

• Degree in business or technology (e.g., engineering, computer science, MBA)
• Experience with mergers & acquisitions or post-acquisition integration
• Knowledge and leadership in internet, digital services, or technology industries
• Project management certifications (PMP, Agile, etc.)

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• IT Services and IT Consulting
• Telecommunications
• Utilities