Senior Program Manager, Physical Security Technology (Global Security)

RBC; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

RBC in Toronto seeks a Senior Program Manager, Physical Security Technology to lead modernization of enterprise security tech across 25+ countries. You will champion vision, deployment, and evolution of integrated systems while collaborating with internal teams and external vendors.

You will drive change management, govern vendor partnerships, and translate technical capabilities into measurable business outcomes that protect employees, clients, and assets worldwide.

Qualifications

• 5+ years of leading large-scale, multi-country programs or tech initiatives.
• Experience managing programs with significant technology change and third-party vendors.
• Exceptional storytelling and communication for executives, technical teams and business partners.
• Ability to articulate investment value, budget implications and financial metrics to finance/C-suite.
• Proven interpersonal skills to influence stakeholders and navigate organizational dynamics.
• Strong change-management capabilities driving adoption of new processes/systems.
• Demonstrated ability to manage vendor partnerships and contracts effectively.
• Ability to translate strategic goals into structured plans and roadmaps.

Responsibilities

• Lead strategic vision and lifecycle management of enterprise physical security technology globally.
• Manage vendor relationships, contracts, SLAs, and strategic business reviews.
• Develop implementation frameworks and drive adoption with clear business cases.
• Collaborate with diverse internal stakeholders (LOBs, IT, Facilities, Security).
• Champion change management for system implementations and upgrades; communicate value.
• Track program metrics, reporting, and continuous improvement to show value.
• Provide guidance on system enhancements and translate tech into business benefits.
• Establish data-driven governance to protect scope and budget.

Skills

Strategic storytelling

Vendor management

Change management

Program governance

Cross-functional collaboration

Budgeting and finance

Stakeholder influence

Education

Bachelor's degree in Business/Engineering/IT

Job description

What is the opportunity?
The Senior Program Manager, Physical Security Technology, will lead the modernization of our enterprise physical security technology program across 25+ countries. In this role, you will champion the strategic vision, deployment, and evolution of our integrated security systems while fostering collaborative partnerships across the organization and with external vendors.

Job Description

What is the opportunity? The Senior Program Manager, Physical Security Technology, will lead the modernization of our enterprise physical security technology program across 25+ countries. In this role, you will champion the strategic vision, deployment, and evolution of our integrated security systems while fostering collaborative partnerships across the organization and with external vendors.

Your ability to tell a compelling story about our security initiatives, navigate complex organizational dynamics, and drive sustainable change will directly contribute to protecting RBC's employees, clients, and assets.

What will you do?

• Lead the strategic vision, modernization, and lifecycle management of enterprise physical security technology systems globally across 25+ countries, serving as an advocate for program success across all stakeholder groups
• Build and maintain strong vendor relationships and partnerships, including contract oversight, SLA monitoring, and strategic business reviews; position vendor solutions as competitive advantages to internal stakeholders
• Develop and communicate clear implementation frameworks, driving adoption and alignment across global operations through compelling business cases and executive storytelling
• Navigate organizational complexity by collaborating with diverse internal stakeholders (Lines of Business, Facilities, IT, Corporate Security, Investigative teams)
• Champion change management initiatives to facilitate smooth transitions during system implementations, technology upgrades, and process improvements; communicate value and impact to all organizational levels.
• Manage program metrics, reporting, and continuous improvement initiatives to demonstrate value, build stakeholder confidence, and inform strategic decision-making.
• Provide strategic guidance on system enhancements and operational improvements, translating technical capabilities into business benefits
• Establish data-driven program governance using performance metrics and validated assumptions to protect scope and budget

What do you need to succeed?

Must-have

• 5+ years of proven experience leading large-scale, complex multi-country programs or technology initiatives with demonstrated success in standardization and global operations
• Experience managing programs or projects involving significant technology change, including third-party vendor management
• Exceptional storytelling and communication abilities; skilled at translating complex initiatives into clear, compelling narratives for diverse audiences (executives, technical teams, business partners)
• Ability to understand and communicate investment value, budget implications, and financial metrics to finance and C-suite stakeholders
• Proven interpersonal and relationship-building skills with the ability to influence stakeholders, navigate organizational dynamics, and build consensus across competing priorities.
• Strong change management capabilities with experience successfully driving organizational adoption of new processes, systems, or initiatives.
• Demonstrated ability to manage vendor partnerships and external relationships with strong contract and performance management skills
• Ability to recognize security vulnerabilities and respond to technology incidents with sound technical judgment
• Experience translating ambiguous strategic goals into structured plans, execution roadmaps, and measurable outcomes

Nice-to-have

• Degree/Diploma in business, organizational leadership, computer engineering or related fields.
• Project Management Professional (PMP) certification
• Certification in Change Management
• Banking experience
• Knowledge of networking, and security infrastructure

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities

Job Skills

Additional Job Details

• Address: 16 YORK ST:TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: TECHNOLOGY AND OPERATIONS
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-07-20
• Application Deadline: 2026-08-26

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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