Senior Program Manager, Performance Marketing

Kibbi Technologies Inc.; Quebec; Hybrid; CAD 110,000 - 165,000; Full time

Benefits offered by this job

Flexible paid time off

Equity options

Pension contributions

Training opportunities

Health & wellness credit

Volunteer time off

Employee networks

MacBook purchase program

Enhanced parental leave

Job summary

Lightspeed is seeking a Senior Program Manager to lead cross‑functional initiatives within the Performance Marketing portfolio. You will drive strategic progress, operational efficiencies, and measurable growth by aligning teams across GTM and the broader organization to achieve priority programs.

You will work with Marketing, Growth, Sales, and Finance to optimize customer acquisition and marketing ROI, while managing risks, milestones, and program governance in a hybrid Montreal setting.

Qualifications

• 7+ years leading the execution of large, complex programs.
• Experience building strong stakeholder relationships across teams for business outcomes.
• Background in in‑house program management focused on performance marketing and ROI.
• Ability to partner with Marketing, Growth, Sales, Finance, and other teams to execute initiatives.
• Experience using data and finance outcomes to articulate commercial effects.
• Comfort operating in ambiguity within a large, global org and aligning across teams.
• Proficiency creating program artefacts (charter, plan, RAID logs) and reporting progress.
• Proactive in identifying improvements to program management practices.
• Excellent communicator with clear status updates and data‑driven decisions.
• Ideally SaaS experience and global organization exposure.

Responsibilities

• Independently initiate and lead cross‑functional Lightspeed programs.
• Partner with sponsors and leaders to achieve key business metrics and financial alignment.
• Understand performance metrics and commercial outcomes for every program.
• Use change management to adapt programs to evolving strategies.
• Collaborate with business leads and analysts to execute for velocity and stability.
• Define scope, execution plans, and governance for programs.
• Utilize delivery tools for initiation, milestones, and status reporting.
• Identify improvement areas in Lightspeed’s program management craft.
• Present complex ideas with clear status and decisions needed.
• Support Go‑To‑Market (GTM) Programs and broader Lightspeed teams.

Skills

Program management

Cross‑functional collaboration

Performance marketing

OKRs tracking

Stakeholder management

Data‑driven decisions

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As a Senior Program Manager, you will lead the execution of key initiatives within Lightspeed's Performance Marketing business portfolio, driving strategic progress, operational efficiencies, and measurable growth. You will collaborate closely with teams across GTM and the broader Lightspeed organization to ensure seamless execution of priority programs. You will play a critical role in advancing performance marketing initiatives that strengthen customer acquisition, optimize marketing investments, and drive sustainable business growth. By leveraging structured execution frameworks, you will align cross-functional teams, track progress against OKRs, and drive measurable business impact. Your ability to orchestrate complex initiatives with clarity and precision will be essential in delivering results efficiently and effectively.

Additionally, you will support stakeholders in applying best practices for program execution while building strong relationships with senior leaders to drive alignment on high-priority initiatives. You will work closely with Marketing, Growth, Sales, Finance, and other cross-functional partners to identify opportunities, remove roadblocks, and ensure performance marketing programs are delivering against business objectives. Given Lightspeed’s dynamic environment, adaptability is key—you will proactively respond to shifting business needs, supporting both the GTM team and Lightspeed’s broader strategic goals as market conditions and opportunities evolve.

Location: Lightspeed is specifically seeking qualified candidates based in the Greater Montreal region, as this role follows a hybrid work model with regular in-office attendance at our Montreal headquarters.

What You’ll Be Doing

• Independently initiate and lead execution of key cross‑functional, Lightspeed‑wide programs; to support organization performance and delivery of the Lightspeed strategy.
• Partner and collaborate with Sponsors, Senior leaders, business leads, and stakeholders, to achieve key business and financial success metrics for programs and initiatives, ensuring business and financial alignment.
• A solid understanding of performance metrics and commercial outcomes with every program
• Ability to use change management principles to ensure programs can adapt in response to evolving strategies or shifting priorities from Program Steering groups.
• Team up collaboratively, as required, with Business Leads and commercial modelling /analysts; to execute together for velocity and stability.
• Solution programs and approach, seeking clarity on ambiguous deliverables, defining scope and execution plans.
• Effectively utilize program delivery tools and techniques, encompassing initiation, scope definition, governance, metrics tracking, milestone setting, deliverables management, task allocation, resource planning, sponsor expectation management, risk mitigation, interdependency management between teams, change management, and post‑mortem analysis.
• Proactively assist with identifying areas of improvement for the Lightspeed Program Management craft and practice.
• Present and communicate complex ideas succinctly with a clear message of status and decisions needed, as well as regular reporting on program execution and metrics.
• Provide support and input to others within the Go‑To‑Market (GTM) Programs team and across Lightspeed.

What You Need To Bring

• 7+ years previous experience in leading the execution of impactful, complex,and large programs of work; or similar
• Background in facilitating, and working across multiple teams building strong stakeholder relationships, collaboratively, for outstanding business and individual outcomes.
• Experience working within an in‑house program manager role, focused on performance marketing, with a strong understanding of customer acquisition, campaign performance, marketing channels, and the key metrics that drive growth and ROI.
• Ability to partner with Marketing, Growth, Sales, Finance, and other cross‑functional teams to execute performance marketing initiatives and translate data and insights into measurable business outcomes.
• Experience working with data, insight and financial outcomes and objectives; clearly articulating outcomes within a commercial environment.
• Comfort in operating in ambiguity across a large, growing, complex, global organization and seeking cross organizational alignment - ability to act with calm
• Strong proficiency in the creation and maintenance of program artefacts such as a Program charter, program plan, RAID Logs/project plans and status updates.
• Adept and proactive at monitoring and tracking program progress, identifying risks, and implementing mitigation strategies.
• Great communicator (at all levels/across multiple stakeholders) with a strong focus on initiative progress and outcomes, clear decision making and data‑driven actions and outcomes.
• Ideally experience in a high growth environment, ideally SaaS
• Ideally experience in a global organization

Be a changemaker

You’ll Enjoy

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth,but lean enough to make your voice heard
• Career‑defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sportsteams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse... check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business… etc

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