Senior Program Manager - Data, Insights & Analytics

Intello Technologies Inc.; Vancouver; On-site; CAD 97,000 - 145,000; Full time

Job summary

A leading technology solutions company is seeking a Senior Program Manager to drive digital transformation in healthcare. This role focuses on leveraging AI and data analytics to improve operations and deliver insights. The ideal candidate will have extensive experience in health contact centers and a strong ability to manage complex projects. Join a diverse and innovative team committed to enhancing lives through technology.

Benefits

Comprehensive rewards

Flexible work arrangements

Pension and share plans

Career development

Qualifications

• 5+ years managing cross-functional projects.
• Experience in health contact center environments.
• Proven ability to lead business process improvements.

Responsibilities

• Identify AI opportunities in Clinical and Contact Center operations.
• Transform client intake and counselling services.
• Manage financial aspects like CAPEX and OPEX impacts.

Skills

Collaboration

Communication

Presentation

Financial Acumen

Data Management

Education

PMP Certification

Agile Certification

Tools

Google Cloud Platform

AWS

Azure

GitHub

Job description

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Senior Program Manager - Data, Insights & Analytics

Location:

Toronto, ON, CA, M5J 2V5 Ottawa, ON, CA Vancouver, BC, CA Calgary, AB, CA Edmonton, AB, CA

Jobs by Category: Technology Solutions

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

Join our team and what we'll accomplish together

The TELUS Health Digital Transformation team is a dynamic, fast-paced, and entrepreneurial group dedicated to supporting data-driven decisions for TELUS Health products globally. We focus on solving complex problems that impact customers and are committed to delivering a seamless digital customer experience. Our team aims to position TELUS Health as a global leader in Healthcare delivery by leveraging AI and data analytics built on scalable platforms, improving experiences for patients, clients, clinicians, and agents.

This Senior Program Manager role is strategic, focusing on executing TELUS Health Digital Transformation’s strategy. Key areas include generating insights from call and chat data, transforming client intake and counselling services, and managing AI initiatives in contact centers. The ideal candidate is experienced in Health Contact Center Intelligence and using technology to optimize operations, using AI-generated data to deliver insights and position TELUS Health as a digital-first industry leader.

What you’ll do

• Collaborate with Operations to identify AI opportunities in Clinical and Contact Center operations.
• Transform client intake and counselling services by understanding performance metrics and developing AI solutions.
• Lead and prioritize multiple projects and initiatives.
• Engage stakeholders and develop effective relationships.
• Manage project dependencies and align teams through roadmaps.
• Create high-quality presentations and status reports.
• Build and lead project teams.
• Track project performance and optimize ROI.
• Manage financial aspects like CAPEX and OPEX impacts.

Qualifications

What you bring

• At least 5 years managing cross-functional projects and stakeholder groups.
• Experience in health contact center environments and tools.
• Experience with AI tools for call and chat insights.
• Program management experience with influence and negotiation skills.
• Proven ability to lead business process improvements.
• Experience with Google Cloud Platform AI tools.
• Self-starter with a passion for high-performance environments.
• Strong collaboration, communication, and presentation skills, capable of engaging executive audiences.
• Financial and business acumen to articulate business value.
• Clear, concise communicator across verbal, written, and presentation formats.
• Ability to manage high-risk, complex projects end-to-end.
• Team-oriented with a collaborative spirit.
• Quick learner, able to balance big ideas with details.
• Comfortable with data management and analytics-driven decision-making.
• Subject matter expertise for senior leadership updates.

Great-to-haves

• PMP or Agile certification.
• Experience with Google Cloud data offerings.
• Knowledge of cloud platforms (AWS, Azure) and source control (GitHub).
• Understanding of data privacy and security principles.

Salary Range: $97,000-$145,000

Performance Bonus or Sales Incentive Plan: 15%

Additional benefits include comprehensive rewards, flexible work arrangements, pension and share plans, community involvement, career development, and more.

Note: Compensation may change in 2025.

A bit about us

We’re a customer-focused, innovative team committed to improving lives through technology. We foster a culture of diversity, inclusion, and respect, valuing each team member’s contributions.

Technology Solutions

We explore the future of supply chain, cybersecurity, cloud, and IoT technologies.

Recognition

5G: Our fastest network enabling rich multimedia experiences.

6: Innovation centres across Canada tackling major technological challenges.

Accessibility

TELUS promotes an inclusive culture and offers accommodations during the recruitment process for applicants with disabilities.