Senior Professional Services Consultant- Public Sector

WalkMe; Raleigh; Hybrid; CAD 125,000 - 182,000; Full time

Job summary

A leading digital adoption platform provider is seeking a Senior Professional Services Consultant in Raleigh. The ideal candidate will drive the implementation of WalkMe solutions, enhance user experience, and manage projects within the Public Sector. Candidates should have strong communication skills, a background in SaaS products, and experience with federal systems integration. This role offers a hybrid work arrangement and various professional development opportunities.

Benefits

Hybrid work arrangement

Professional development opportunities

Wellness reimbursements

Generous annual leave policy

Qualifications

• 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success within the Public Sector.
• 2+ years of SaaS experience.
• Experience working with the Federal Partner Ecosystem.

Responsibilities

• Design, build, and implement interactive experiences for customers.
• Lead end-to-end WalkMe projects, ensuring successful delivery.
• Conduct training sessions for customers on WalkMe best practices.

Skills

Understanding of user behavior

Excellent communication

Problem-solving skills

Attention to detail

Project management

Education

Bachelor's degree in a relevant field

Tools

WalkMe platform

SaaS products

FedRAMP

Job description

Senior Professional Services Consultant- Public Sector

Professional Services - Raleigh / Austin

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

The Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Professional Services Consultant will report to a Professional Services Manager.

What You'll Own

• WalkMe Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
• Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
• Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
• Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe's effectiveness and user engagement.
• Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
• Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
• Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
• Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.

What You Need to Succeed

• Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
• Strong understanding of user behavior and how to improve user engagement through WalkMe.
• Proven experience working with FedRAMP, implementing SaaS products with federal agencies and understanding of government security frameworks (e.g., NIST, FISMA).
• In-depth knowledge of ATO processes and experience in guiding clients through the authorization process.
• Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
• Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
• Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
• Experience working in an agile development environment is a plus.
• 5+ years experience working with the Federal Partner Ecosystem and Federal Systems Integrators
• 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success within the Public Sector.
• 2+ years of SaaS experience.
• Bachelor's degree in a relevant field preferred.

What Sets Us Apart

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.
• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
• WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits.
• WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
• WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
• Robust Retirement Contributions: Ask HR about the specific offerings for your region!
• SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.