Senior Product Verification Specialist - Broadcast Workflows (Job Req #2025-293)

Ross Video; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company in live media production, Ross Video is seeking a Broadcast Workflow Validation Specialist. This hands-on role involves lab management and workflow validation, requiring deep expertise in media production systems and a strong background in broadcast operations. The ideal candidate will enjoy flexible hours, generous benefits, and be part of an energizing environment focused on innovation and teamwork.

Benefits

Flexible hours

Generous paid time off

Fitness/wellness allowance

Employee share ownership program

Development support

Social activities and events

Qualifications

• 10+ years of experience in broadcast lab ownership or workflow operations.
• Hands-on experience with AWS and Ross Video equipment.
• Expertise in designing and validating broadcast workflows.

Responsibilities

• Manage lab ownership and maintain broadcast lab infrastructure.
• Define and execute test plans for operational quality.
• Provide expert support for complex workflow issues.

Skills

Troubleshooting

System design

Workflow validation

Communication

Collaboration

Job description

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Job overview:

We are reshaping live media production through innovative cloud and hybrid solutions built for flexibility, scalability, and security. We are looking for a Broadcast Workflow Validation Specialist with deep expertise in media production systems and Ross Video product integration to support our software development, product verification, and technical support teams. This is a hands-on, lab-based role ideal for someone with extensive broadcast operations experience and a passion for system validation and workflow design.

Note that this is a 100% in-person role.

Who you report to: Senior Manager of Software Development, Cloud and Enterprise Management.

What we offer

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video family, and we’ve got a pretty energizing environment here.

What the job is all about:

• Lab Ownership and Management
• Design, develop, and maintain a broadcast lab environment for testing and validation.
• Ensure the lab replicates realistic end-to-end workflows using Ross hardware/software and integrated third-party components.
• Maintain lab infrastructure, perform upgrades, and support system configurations across SDI and IP-based solutions.
• Apply basic AWS knowledge to assist with cloud-connected workflow validation.

Broadcast Workflow Validation

• Define, document, and execute structured test plans using tools like Zephyr to ensure operational quality across workflows.
• Collaborate with software development, product verification, and technical support teams to validate features and resolve workflow-related issues.
• Simulate real-world production scenarios to assess system behavior, interoperability, and reliability.
• Lead workflow staging and scenario-based validation for upcoming software and hardware releases.

Troubleshooting & Support

• Provide expert-level diagnostic and root-cause analysis for complex workflow issues.
• Support the technical support team in reproducing and investigating escalated customer problems.
• Assist in onboarding and training internal teams on workflow best practices and lab usage.

Collaboration & Communication

• Collaborate with cross-functional teams, including development, product verification, and technical support, to validate and troubleshoot complex workflows.
• Document system setups, test procedures, and known issues with clarity and thoroughness.
• Deliver in-lab training and demonstrations of workflows and new capabilities.
• Coordinate with other product teams to ensure interoperability and alignment across integrated solutions.

Who you are:

• 10+ years of experience in broadcast lab ownership, system design, or workflow operations.
• Deep hands-on experience with Ross Video equipment and broadcast-quality SDI systems.
• Proven expertise in designing and validating end-to-end broadcast and media workflows.
• Hands-on experience with public cloud platforms, especially AWS (e.g., EC2, S3, IAM, VPC, EKS); familiarity with Azure or GCP is a plus.
• Experience supporting cloud-based or hybrid media production workflows.
• Strong skills in writing and executing test plans using tools such as Zephyr or similar.
• Excellent troubleshooting, diagnostic, and system-level thinking skills.
• Strong verbal and written communication skills.
• Experience building and delivering internal training on systems and workflows.

Bonus points if you have the following:

• Familiarity with IP-based video production (e.g., SMPTE ST 2110, NDI).
• Exposure to Agile development environments and collaborative toolsets (e.g., Jira, Confluence).

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work.We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.