Senior Product & Strategy Analyst, Affinity

WTW; Toronto; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Short-term incentive bonus

Job summary

WTW is seeking a consultant in Toronto to lead insurance product and benefit reviews, primarily within the personal insurance sector. The successful candidate will conduct research and provide analysis to enhance product strategies and client communications.

This role requires a university degree, 3+ years of relevant experience, and expertise with various insurance product lines. A base salary range of $80,000-$100,000 CAD per year is offered, along with an annual short-term incentive bonus.

Qualifications

• 3+ years of relevant working experience.
• Experience with insurance product lines like Travel, home & auto insurance, etc.
• Ability to summarize complex information succinctly.

Responsibilities

• Lead insurance product and benefit reviews within consulting engagements.
• Conduct research and provide analysis related to product strategy.
• Develop client materials and presentations.

Skills

Problem-solving

Critical thinking

Detail-oriented

MS Office

Bilingual (English and French)

Education

University degree in a related discipline

Job description

We are a unique consulting practice in the Canadian marketplace that focuses on the development of personal insurance solutions. Our clients generally have large customer or membership bases for a core business that is not insurance. They include large financial institutions, retailers, associations, hospitality providers, etc. We work with these clients to develop and optimize program strategies, insurance products and coverages, and customer experience to help drive their core business and growth plans.

The Role

• Lead insurance product and benefit reviews within consulting engagements.
• Conduct research and provide analysis, key insights, and recommendations related to product strategy, new product development, channel delivery and/or existing product and policy language review and enhancement assessments.
• Develop and deliver client materials, product and benefit reviews with supporting market research, presentations, client communications, workplans and etc.
• Collaborate with actuarial and analytical team resources to support broader insights into client challenges and opportunities (in conjunction with core strategy, product and consulting engagement and oversight).
• Support the overall project management for engagements across the client team to ensure integration of work with team members and that timelines are achieved.
• Provide ongoing and ad‑hoc support to other senior consulting team members on various engagements.
• Identify and implement process and efficiency improvements.
• Provide support for new business prospecting and research, and the development of proposals.

Qualifications

• University degree in a related discipline.
• 3+ years of relevant working experience.
• Experience working with one or more of the following insurance product lines: Travel, embedded credit card benefits, creditor insurance, home & auto insurance, pet health insurance, life and health benefits that cover individuals and their dependents, or other related discipline.
• Hands‑on work experience within one or more of the following functional areas in the insurance sector, financial services industry, or in the membership and loyalty space: Consumer‑focused financial services products (insurance, bank product, credit card, loyalty or other), Product management, competitive research, strategy development, market research and emerging trends, new product development, customer acquisition channel management, distribution, new channel development, and/or planning cycles, Marketing, customer research, customer communications, development of digital consumer‑facing content, contact center operations, etc., Claims and underwriting reviews, certificate / policy language writing or reviews, insurance contracts.
• Ability to summarize and communicate complex details, information, insights, results and other findings succinctly and with clarity, both orally and written.
• Can provide thought partnership and ‘out of the box’ solutions, think innovatively, and challenge the status quo.
• Problem‑solving, critical thinking and the ability to develop potential solutions for complex business challenges.
• Strong work ethic, including ability to show initiative, manage multiple priorities, multi‑task effectively and manage time efficiently.
• Detail oriented, with a high standard of quality control, organization and resourcefulness.
• Works well in a team environment, encouraging other team members and adapting to diverse perspectives.
• Demonstrates strong listening skills.
• Consistently delivers with a positive attitude and integrity across all interactions.
• Power user of MS Office.

Other Valuable Candidate Assets

• Bilingual (English and French).
• Experience working with formal document reviews and construction, insurance contracts, certificates and policy language development.
• Claims experience related to reviews, adjudication or assessment.
• Experience working with B2B clients, in a consulting capacity or within large partnerships.
• Product development and design or strategy.
• Work responsibilities that included customer experience development or marketing.
• Experience working with multiple personal insurance products, including creditor insurance, travel insurance, embedded credit card insurance or home & auto insurance, etc.

Note: Employment‑based non‑immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The base salary compensation range being offered for this role is $80,000-$100,000 CAD per year. This role is also eligible for an annual short‑term incentive bonus.

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

Equal Opportunity Employer