Senior Product Owner - Advisor & Client Experience Technology

Scotiabank; Toronto; On-site; CAD 100,000 - 120,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Senior Product Owner in Advisor & Client Experience Technology. This role focuses on managing product offerings through cross-functional teams and improving customer experiences. The ideal candidate has over five years of technology product management experience, strong skills in Salesforce, and a commitment to fostering an inclusive workplace culture. Competitive rewards and an emphasis on personal development are offered.

Benefits

Diversity, equity, and inclusion initiatives

Tuition assistance

Flexible vacation and personal days

Community engagement programs

Qualifications

• 5+ years of experience in a similar role managing technology products.
• In-depth knowledge of Agile process and principles.
• Excellent verbal and written communication skills.

Responsibilities

• Lead cross-functional teams to define and implement product features.
• Maintain a prioritized product backlog and roadmap.
• Engage with analytics teams to measure KPIs.

Skills

End-to-end technology product management

Salesforce or comparable CRM

Sales enablement tools like Seismic

Asset management knowledge

Agile methodology

Problem solving

Organizational skills

Attention to detail

Communication skills

Job description

Title: Senior Product Owner - Advisor & Client Experience Technology

Requisition ID: 236321

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Global Wealth Engineering, Advisor & Client Experience Technology - Senior Product Owner, representing Scotia Global Asset Management, you will report into the Director, Product Owner, Advisor & Client Experience Technology, and will assume end-to-end ownership for various product offerings by leading cross-functional teams to conceptualize, define and implement new features. Leveraging your ability to organize and motivate teams, you will work with product lines, stakeholders, software developers to translate customer journey directives into actionable backlog deliverables and follow through to completion.

Is this role right for you?

• You will assist in the development of vision and roadmap for owning areas and create/maintain a detailed prioritized product backlog
• You will establish a close relationship with the business to ensure their requirements are translated into the right digital technology products
• You will gather and analyse customer feedback and use it to further improve the product
• You will engage day-to-day with the scrum teams writing and clarifying user stories, participating in sprint planning and reviews, backlog grooming, and prioritization
• You will apply incremental delivery principles, drive the delivery of business value, communicate progress, elicit feedback and enable stakeholder reviews for validation in the process
• You will review QA test plans to align with acceptance criteria, facilitate testing and review of early builds for adherence to functional requirements
• You will facilitate problem-solving as required, working closely with design, development and delivery teams on implementation challenges
• You will engage with analytics teams to establish, measure and analyze key performance indicators (KPIs) for new features
• You will manage engagement with stakeholders and effectively communicate product release contents and expected product capabilities/customer journeys

Do you have the skills that will enable you to succeed?

• You have 5+ years of experience in a similar role where you've managed a technology product from end to end, all the way through to delivery
• At least 5 or more years of experience required working with Salesforce, or comparable CRM
• Working knowledge of sales enablement tools like Seismic
• Comprehensive knowledge of asset management and thorough familiarity with sales processes and services
• Demonstrated ability in a similar role where you've managed a technology product from end to end, all the way through to delivery
• You have in-depth knowledge of Agile process and principals
• You are a strong problem solver with the ability to lead the team to push the solution and progress
• Demonstrated ability to achieve results while working in cross-functional environment
• You have excellent organizational and analytical skills with strong attention to detail
• You have a curious and experimental mindset to drive innovation amidst uncertainty
• Your verbal and written communication skills are exceptional, with the ability to engage and influence stakeholders at different levels in the organizations

What’s in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - We offer opportunities for community engagement & belonging with our various programs such as hackathons.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.