Senior Product Owner

COMPASS GROUP CANADA; Mississauga; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading foodservice and support services company is seeking a Senior Product Owner to oversee the Microsoft Dynamics 365 environment within the Revenue Operations team. The ideal candidate will facilitate collaboration across business areas, enhancing post-sales operations and driving system integrations. This role demands extensive experience with Microsoft Dynamics and Agile methodologies, aiming to improve business processes while fostering a diverse workforce.

Qualifications

• 6+ years of experience as a Product Owner or in product development roles.
• 3+ years experience with Microsoft Dynamics 365 CRM or related modules.
• Proven success in Agile software development and project management.

Responsibilities

• Lead the development and improvement of the Microsoft Dynamics 365 environment.
• Manage the product backlog, defining user stories and aligning feature development.
• Ensure data integrity and process standardization across systems.

Skills

Agile development processes

Microsoft Dynamics 365

CRM platform integration

Cross-functional teamwork

Strong verbal communication

Education

Microsoft D365 CRM and Power Platform certifications

Tools

Jira

Confluence

Microsoft Power Platform

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Compass Digital? We are a member of Compass Group North America the leading foodservice and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America. Compass digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what's possible in the areas of technology innovation and consumer engagement within the foodservice and hospitality industries. Join us.

Job Summary

We’re looking for a Senior Product Owner to lead the development and continuous improvement of our Microsoft Dynamics 365 environment, supporting post-sales operations, customer delivery, and service workflows. You will be a key player in shaping and executing the product roadmap for D365 and its integration with the broader revenue tech stack, including Salesforce and data warehouse.This role sits within the Revenue Operations team and reports to the Senior Manager, Revenue Operations. You’ll partner closely with Sales, Implementation and IT to ensure our post-sales systems and processes are scalable, data-driven, and user-friendly.

Now, if you were to come on board as a Senior Product Owner - Microsoft Platform, we’d ask you to do the following for us:

• Serve as the primary product owner for Microsoft Dynamics 365 CRM within the Revenue Operations ecosystem.
• Manage the D365 product backlog, defining user stories, managing sprint priorities, and aligning feature development to business needs.
• Partner with business stakeholders to continuously refine and optimize workflows and application experience
• Translate business requirements into detailed product specifications for development teams.
• Collaborate with developers, architects, and data analysts to deliver high-impact solutions using Microsoft Power Platform (Power Automate, Power Apps, Dataverse, Power BI).
• Lead change management and adoption efforts by creating training materials and communication plans.
• Ensure clean, governed integration between D365 and adjacent systems
• Drive system governance: ensure data integrity, permission controls, documentation, and process standardization.

Think you have what it takes to be our Senior Product Owner - Microsoft Platform? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• 6+ years of experience as a Product Owner and/or product development role working in a variety of business areas with a strong business system focus, including system analysis, design, implementation and testing.
• A minimum of 3+ years experience with Microsoft Dynamics 365 CRM or related modules (specifically Field Service and Project Operations).
• Extensive background in CRM platform integration and customization, with a preference for candidates with hands-on experience in Microsoft Dynamics 365 and Microsoft Power Platform (Power Automate, Power Apps, and Dataverse).
• Strong understanding of GTM business processes (sales, customer success, delivery, support).
• Proven success running Agile development processes (sprint planning, backlog grooming, retrospectives).
• Experience managing projects using Agile software tools such as Jira & Confluence working closely with development to document technical specifications and business logic at a detailed level.
• Understanding of CI/CD pipelines and tools, with experience in automating build, test, and deployment processes to streamline software delivery.
• Experience working with cross-functional teams including technical developers, operations leaders, and end users.
• Strong verbal communicator with the ability to engage business stakeholders to drive discussions and effectively collaborate with development teams to translate vision into execution.
• Ability to translate business needs into scalable, maintainable platform solutions.
• Microsoft D365 CRM and Power Platform certifications considered an asset

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.