Senior Product Operations Manager

1125 Bentley Canada, Inc; Quebec; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Bentley Impact Day

Recognition programs

Job summary

Bentley Systems in Quebec, Canada, invites applications for a Senior Product Operations Manager. Reporting to the Open Applications division COO, you will influence multiple product teams, coaching, and shaping scalable processes across the product lifecycle.

You will partner with division leaders, product managers, and development managers to implement lightweight frameworks, drive continuous improvement, and scale agile ways of working while delivering measurable outcomes.

Qualifications

• 5+ years of hands-on experience working with cross-functional product teams.
• Background in product operations or similar roles; experience as a Product Manager, Engineer, or Designer is a strong plus.
• Comfort with product and delivery tooling (Aha! and/or Azure DevOps is a bonus).
• Strong facilitation skills, including experience with conflict resolution, group dynamics, and working across diverse personality styles.
• Excellent relationship-building skills with the ability to positively influence teams and senior stakeholders.

Responsibilities

• Partner with cross-functional product teams to identify opportunities to improve ways of working and support teams in implementing sustainable change.
• Surface actionable insights and recommendations from 'on the ground' observations to leadership to drive organization-wide improvements.
• Design and implement lightweight frameworks, guidelines, and processes that improve effectiveness and efficiency (with a strong 'minimum viable process' mindset).
• Scale empowered, agile ways of working across multiple teams by sharing insights, patterns, and best practices in impactful ways.
• Ensure teams are using product and delivery tooling effectively to promote transparency, alignment, and measurable business outcomes.
• Provide hands-on coaching, training, and facilitation to product teams and leaders as needed.
• Support teams and leaders with OKR planning, decision-making, and outcome measurement.
• Champion a culture of continuous improvement and support the adoption of practices that enable learning and adaptability.

Skills

Cross-functional product teams

Facilitation skills

Coaching

Agile mindset

Stakeholder management

Product operations

Tools

Aha!

Azure DevOps

Job description

Location: Quebec, Canada, Hybrid (3 days in a week, in-office)

Position Summary: Reporting to the Bentley Open Applications Division COO, the Senior Product Operations Manager plays a pivotal role in enabling high-performing, empowered product teams. This role partners closely with division leaders, product managers, and development managers to shape and scale best-practice ways of working across the product lifecycle. This is a highly influential individual contributor role where you will combine hands-on coaching with organizational-level impact. You’ll help teams deliver meaningful value while also supporting the broader product organization to scale effectively through thoughtful processes, frameworks, and continuous improvement. The ideal candidate is experienced in working with cross-functional product teams, excels at coaching and facilitation, and is comfortable leading change in complex, evolving environments.

Gestionnaire principal(e) des opérations de produit Lieu : Québec, Canada, Hybride (3 jours par semaine au bureau) Résumé du poste : Relevant du chef de l'exploitation (COO) de la division Open Applications de Bentley, le ou la gestionnaire principal(e) des opérations de produit joue un rôle crucial pour favoriser la mise en place d'équipes de produits performantes et responsabilisées. Ce rôle travaille en étroite collaboration avec les dirigeants de la division, les gestionnaires de produit et les directeurs du développement afin de définir et de mettre à l'échelle les meilleures pratiques de travail tout au long du cycle de vie des produits. Il s'agit d'un rôle de contributeur individuel très influent où vous combinerez un encadrement pratique avec un impact au niveau organisationnel. Vous aiderez les équipes à fournir une valeur significative tout en soutenant l'organisation globale des produits pour qu'elle évolue efficacement grâce à des processus, des cadres de travail réfléchis et une amélioration continue. Le ou la candidat(e) idéal(e) possède de l'expérience de travail avec des équipes de produits interfonctionnelles, excelle dans l'encadrement et la facilitation, et est à l'aise pour mener le changement dans des environnements complexes et en évolution.

Responsibilities:

• Partner with cross-functional product teams to identify opportunities to improve ways of working and support teams in implementing sustainable change.
• Surface actionable insights and recommendations from 'on the ground' observations to leadership to drive organization-wide improvements.
• Design and implement lightweight frameworks, guidelines, and processes that improve effectiveness and efficiency (with a strong 'minimum viable process' mindset).
• Scale empowered, agile ways of working across multiple teams by sharing insights, patterns, and best practices in impactful ways.
• Ensure teams are using product and delivery tooling effectively to promote transparency, alignment, and measurable business outcomes.
• Provide hands-on coaching, training, and facilitation to product teams and leaders as needed.
• Support teams and leaders with OKR planning, decision-making, and outcome measurement.
• Champion a culture of continuous improvement and support the adoption of practices that enable learning and adaptability.

Qualifications:

• 5+ years of hands-on experience working with cross-functional product teams.
• Background in product operations or similar roles; experience as a Product Manager, Engineer, or Designer is a strong plus.
• Comfort with product and delivery tooling (experience with Aha! and/or Azure DevOps is a bonus).
• Strong facilitation skills, including experience with conflict resolution, group dynamics, and working across diverse personality styles.
• Ability to observe team dynamics objectively and provide thoughtful, constructive, and sometimes challenging feedback.
• Proven experience driving cultural and behavioral change through agile mindsets and best-practice adoption.
• Natural connector who can synthesize diverse inputs, align stakeholders, and help teams find a clear path forward.
• Excellent relationship-building skills with the ability to positively influence teams and senior stakeholders.
• Strong problem-solving skills and the ability to thrive in fast-paced, evolving environments.
• Familiarity with infrastructure engineering and SaaS product organizations is a plus.

Qualifications:

• Plus de 5 ans d'expérience pratique au sein d'équipes de produits interfonctionnelles.
• Expérience dans les opérations de produit ou dans des rôles similaires; une expérience en tant que gestionnaire de produit, ingénieur(e) ou concepteur/conceptrice est un atout majeur.
• Aisance avec les outils de produit et de livraison (une expérience avec Aha! et/ou Azure DevOps est un atout).
• Solides compétences en facilitation, incluant une expérience dans la résolution de conflits, la dynamique de groupe et le travail avec divers styles de personnalité.
• Capacité à observer la dynamique d'équipe de manière objective et à fournir des commentaires réfléchis, constructifs et parfois stimulants.
• Expérience avérée dans la conduite de changements culturels et comportementaux grâce à des mentalités agiles et à l'adoption de meilleures pratiques.
• Esprit de rassembleur naturel, capable de synthétiser diverses informations, d'aligner les parties prenantes et d'aider les équipes à trouver une voie claire.
• Excellentes compétences en relations interpersonnelles avec la capacité d'influencer positivement les équipes et les cadres supérieurs.
• Solides compétences en résolution de problèmes et capacité à s'épanouir dans des environnements évolutifs et à un rythme rapide.
• La familiarité avec l'ingénierie des infrastructures et les organisations de produits SaaS est un atout.

What We Offer:

Step into a collaborative work environment where ideas flourish, and teamwork propels us forward towards shared success. An attractive salary and benefits package. Bentley Impact Day: take a day off from work to volunteer with an organization of your choice. Celebrate milestone achievements and moments that matter through our colleague recognition award programs and our Bentley Achievers platform. A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. Be part of a company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.

Who We Are:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

Equal Opportunity Employer: Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

#LI-RB1 #LI-HYBRID This is a Hybrid role.