Senior Product Manager, Virtual Care

TELUS; Toronto; On-site; CAD 125,000 - 170,000; Full time

Job summary

A leading company in digital health is seeking a Senior Product Manager to oversee their Virtual Care portfolio. You will play a key role in enhancing customer experiences and driving product innovation. With a focus on strategic execution and collaboration, this position requires strong experience in B2B2C and SaaS environments, alongside a commitment to improving access to healthcare.

Qualifications

• 7-10 years of experience in product management, ideally in high-growth or platform environments.
• Ability to build effective business cases and articulate succinct business rationale to an executive audience.
• Natural curiosity and willingness to delve into the details of a solution.

Responsibilities

• Define and execute product strategies that enhance customer experience and drive member engagement.
• Manage product roadmaps and collaborate with enabling teams.
• Drive strategy and execution of business initiatives while collaborating with stakeholders.

Skills

Product Management Experience

Communication Skills

Analytical Thinking

Customer Experience

Education

MBA or other advanced degree

Job description

Join to apply for the Senior Product Manager, Virtual Care role at TELUS

Join to apply for the Senior Product Manager, Virtual Care role at TELUS

Get AI-powered advice on this job and more exclusive features.

Description

Are you passionate about improving access to healthcare?

Our Team And What We’ll Accomplish Together

Join the Employer Product Office at Telus Health Virtual Care and help drive the next chapter of digital health innovation.

Description

Are you passionate about improving access to healthcare?

Our Team And What We’ll Accomplish Together

Join the Employer Product Office at Telus Health Virtual Care and help drive the next chapter of digital health innovation.

As a dedicated product professional, you’ll help lead the strategy and execution of our Virtual Care portfolio - a leading platform serving employers, insurers and their members.

What You’ll Do

Working at the intersection of technology, clinical services, and customer experience, you will:

• Define and execute product strategies that enhance our customer experience, drive member engagement, reduce operational costs
• Build compelling business cases for new service offerings
• Drive a monitor performance across key metrics: Revenue, COGS, Margin, Churn, Utilization, Access to Care, Client/Member Satisfaction
  
  
  

Qualifications

What you bring

• Product Management Experience: Experience delivering growth, efficiency, and innovation in B2B2C and SaaS environments
• Business Case Development: Ability to build effective business cases and articulate succinct business rationale to an executive audience, including financial projections
• Communication Skills: Ability to effectively convey ideas to peers, executives, and external partners
• Technical/Business Curiosity: Natural curiosity and willingness to delve into the details of a solution to own the experience as the business prime
• Adaptability: Proven track record in balancing immediate and long-term priorities while being flexible and adaptable
• Strategy: Ability to define long-term product vision, while navigating near-term priorities and constraints
• Roadmap Development: Manage product roadmaps and collaborate with enabling teams to oversee lifecycle, including product and services introduction, optimization, and retirement
• Execution & Delivery: Drive strategy and execution of business initiatives while collaborating with stakeholders to define opportunities that optimize processes and deliver excellent customer experiences
• Thought Leadership: Define, analyze, and present product opportunities to senior leadership and stakeholders
• Analytical Thinking: Comfortable leveraging data to inform strategy and continuously improve performance
• Customer Experience: Deep empathy for the needs of members, providers, and employer clients
  
  
  

Great-to-haves

• Experience in digital health, virtual care, or clinical operations
• MBA or other advanced degree
• 7-10 years of experience in product management, ideally in high-growth or platform environments
• Familiarity with employer benefits models and enterprise health solutions

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  IT Services and IT Consulting, Telecommunications, and Utilities

Referrals increase your chances of interviewing at TELUS by 2x

Sign in to set job alerts for “Senior Product Manager” roles.

Senior Product Manager, Customer Identity and Access Management

Toronto, Ontario, Canada CA$150,000.00-CA$170,000.00 2 weeks ago

Manager, Website Product (EquitableBank.ca)

Senior Product Manager, Invoice & Billing

Toronto, Ontario, Canada CA$65.00-CA$70.00 15 hours ago

Technical Product Owner (1y Contract, Contact Center Transformation)

Senior Product Manager, Display Ads Enablers & Relevance

Sr Product Manager, Delivery Speed, Canada Delivery Speed and Experience

Richmond Hill, Ontario, Canada 1 week ago

Toronto, Ontario, Canada CA$125,300.00-CA$180,966.66 3 weeks ago

Product Lead, Connect Risk and Compliance

Product Lead, Connect Risk and Compliance

Manager, Product Management (Askuity division, B2B SaaS)

Manager, Product Management - Technical-R-249315

Product Owner – Research and Transversal AI,ML Workflows

Toronto, Ontario, Canada CA$125,300.00-CA$180,966.66 3 weeks ago

Greater Toronto Area, Canada CA$150,000.00-CA$175,000.00 2 days ago

Manager, Product Management, Identity Solutions-R-248233

Senior Product Manager, Data & Analytics Platform

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.