Senior Product Manager, TELUS Secure Business

Intello Technologies Inc.; Vancouver; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

Join a dynamic team as a Senior Product Manager, where your strategic insights will shape the future of TELUS Secure Business. This role offers the chance to drive product profitability and enhance customer experiences in a collaborative environment. You'll work with cross-functional teams to develop innovative solutions that cater to the needs of small and medium-sized businesses. With a focus on creativity and growth, you'll be at the forefront of delivering exceptional value to customers. If you're ready to make a significant impact and thrive in a fast-paced culture, this opportunity is perfect for you.

Benefits

3+ weeks vacation

Flexible benefits

Matched pension

Share purchase programs

Career growth opportunities

Community involvement opportunities

Qualifications

• Strong strategic planning and data-driven insights.
• Effective presentation skills, especially to executives.

Responsibilities

• Design and develop product portfolio strategies focused on profitability.
• Lead product governance and stakeholder forums.

Skills

Data-driven insights

Strategic planning

Collaborative attitude

Effective presentation skills

Proactive problem-solving

Education

MBA or equivalent

Job description

Select how often (in days) to receive an alert:

Senior Product Manager, TELUS Secure Business

Location:

Toronto, ON, CA Vancouver, BC, CA, V6B 0M3 Calgary, AB, CA Edmonton, AB, CA Vancouver, BC, CA

Jobs by Category: Sales and Marketing

Job Function: Marketing

Status: Full Time

Schedule: Regular

Description

#LI-hybrid

Create a safer and more efficient world for Canadian businesses

Join our team

It’s an exciting time to be part of TELUS Business Solutions and the SMB team. Within the Business Network & Systems organization, the Over The Top (OTT) product team works across TELUS to drive growth in products essential for small and medium-sized businesses, such as physical security (TELUS Secure Business), unified communications (Business Connect), entertainment (Business TV), connectivity (Business Wi-Fi), internet, and voice. Our goal is to make our products and services easy to buy, sell, deliver, and support for our customers.

If you thrive in a high-energy, high-performance culture where every day offers new opportunities to learn, innovate, and execute, then we have a role for you! We are seeking a highly motivated, results-driven individual to join the OTT team as a Senior Product Manager for TELUS Secure Business. In this role, you will strategize, orchestrate, and execute initiatives to improve product profitability, value chain, and customer experience. You will collaborate with multiple teams across TELUS, including Project Management, Marketing, Sales, Operations, Field Technicians, and Systems teams. We value creativity, innovation, and a collaborative culture. We are looking for someone who challenges the status quo, leads indirectly, communicates effectively at all levels, influences outcomes, builds stakeholder relationships, acts with urgency, and embraces change and growth.

Impact and Responsibilities

This position reports to the Manager of the OTT TELUS Secure Business product team. The Senior Product Manager is strategic, big-picture oriented, yet capable of defining and executing effective plans. You will challenge the status quo, craft and implement a vision for success, and make a significant impact through:

• Strategy: Designing and developing a product portfolio strategy focused on profitability and customer journey improvements.
• Roadmap Development: Managing product roadmaps and collaborating for lifecycle management, including introduction, optimization, and retirement.
• Implementation: Leading strategy and execution of initiatives, working with stakeholders to optimize processes and enhance customer experience.
• Relationship Building: Building strong relationships with internal and external partners.
• Subject Matter Expert: Serving as the SME for our security products.
• Customer Experience: Driving engagement and improving experiences for current and new customers.
• Key Performance Indicators: Revenue, COGS, Margin, Churn, Customer Likelihood to Recommend (L2R).

Approach and Skills

As a Senior Product Manager, you will:

• Implement structured measurement of product performance using scorecards and monthly reviews.
• Develop financial models to monitor product profitability across the lifecycle.
• Strategize with product managers to identify plans that improve business outcomes aligned with ease of buying, selling, delivering, and supporting.
• Lead product governance, including stakeholder forums.
• Communicate and influence effectively across all organizational levels.
• Conduct strategic analysis and problem-solving for the product.
• Deliver compelling presentations to all levels, including executives.
• Represent the team in cross-functional strategic programs.
• Support projects and operational process development to grow the product portfolio.

Qualifications

You're the missing piece of the puzzle

Valued qualities include:

• Data-driven insights and strategic planning skills
• Collaborative attitude and teamwork
• Effective presentation skills, including to executives
• Ability to see big picture and execute at detailed levels
• Self-starter with curiosity, innovation, and a growth mindset
• Proactive problem-solving skills
• Influence through facts, data, and partnerships
• Experience with change management and program methodologies
• Coaching and organizational capability development skills
• Understanding of financial concepts related to P&L

Nice to haves:

• Bilingual (French) is an asset
• MBA or equivalent
• Passion for community, diversity, inclusion
• Knowledge of physical security, video monitoring, intrusion detection

Salary Range: $100,000-$150,000
Performance Bonus: 15%
Total compensation depends on experience and skills. Benefits include:

• Competitive salary and bonus, 3+ weeks vacation, flexible benefits
• Work flexibility: in-office, virtual, or hybrid
• Matched pension and share purchase programs
• Community involvement opportunities
• Career growth and development

Note: Compensation may change in 2025.

About Us

We’re a people-focused, customer-first, purpose-driven team committed to innovation, diversity, and making a positive impact through technology. Our culture is engaging, challenging, and rewarding. We value your unique contributions and talents. Join us in shaping a friendly future.

Note for Quebec candidates: English language skills may be required for interaction with internal/external parties and software.

Additional Information

We are proud to be recognized for our revenue, brand value, and dividend growth. We foster an inclusive culture and offer accommodations for applicants with disabilities during recruitment.