Senior Product Manager - Telehealth

Join Our Mission: Help the Helpers with Jane

Let’s kick things off with a quick intro. Jane is a team that’s all about fostering growth, spreading delight, and serving our healthcare community. We’re looking for people who are ready to jump in and join us as we simplify the lives of healthcare practitioners and patients every day.

At Jane, success means collaborating with your team, delivering an aligned result with efficiency and quality, communicating clearly and openly, and embracing continuous improvement. And guess what? Jane is a remote-first company, so every role, including this one, gives you the freedom to work from anywhere in Canada.

Your Role in Our Journey

We’re excited to be growing our team as we continue to invest in Online Appointments (Telehealth), a critical part of how our customers deliver care. Each week, over a quarter of our customer base relies on Telehealth to connect with patients, with more than 100,000 calls happening every week. To keep improving and expanding this essential service, we’ve created a dedicated team focused on enhancing our Telehealth experience. We're now looking for a Senior Product Manager to lead this effort and help us continue to provide the best possible tools for our customers.

The Impact You Could Have

• You will define, articulate, and build ongoing alignment around the product roadmap for Telehealth at Jane.
• In partnership with your team, you will develop and manage customer research initiatives to continually deepen your understanding of what matters most to customers when it comes to Telehealth.
• You will lead the convergence of our Telehealth offering into one streamlined platform.
• You will drive the ongoing evolution of our portfolio of Telehealth products and services (across both web and mobile), responding to customer needs and market trends.
• You will manage the performance of our Telehealth products to best-in-class standards, consistently looking for ways to improve the overall product, individual features, and granular performance metrics.
• You will co-own relationships with Telehealth vendors on behalf of Jane.

The Experience We Feel We Need

• 5+ years experience in product management.
• A strong customer orientation and service mindset.
• Strong data analysis skills.
• An insatiable curiosity and a drive to deliver excellence.
• Experience applying the scientific method to methodically test, learn, and iterate.
• Strong organizational skills to create order, structure, clarity, and momentum for the team.
• Excellent oral and written communication skills.
• A kind, empathetic, inclusive, and encouraging approach.
• Bonus points: Knowledge of WebRTC (web real-time communications) in the context of teleconferencing, and experience implementing and managing Telehealth applications in both browser and native app environments.

Compensation Expectations for the Role

Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $117,100 and maximum annual salary of $182,000. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a starting salary of $139,000.

It's also possible to join Jane at a salary above or below this, which would mean a salary below $139,000 typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $139,000 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.

Inclusivity and Diversity at Jane

At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.

We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.