Senior Product Manager - Payments

EQ Bank; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading fintech company in Toronto is seeking a Senior Product Manager to lead the development of innovative payment and money transfer products. The ideal candidate will have at least 2 years of experience in product management, preferably in a fintech or Canadian financial institution, with a proven track record of delivering impactful solutions. This role offers a competitive salary and the opportunity to work in a hybrid model.

Benefits

Competitive discretionary bonus

Market leading RRSP match program

Medical, dental, vision, life, and disability benefits

Employee Share Purchase Plan

Generous vacation policy

Annual professional development allowance

Virtual events to connect with colleagues

Qualifications

• 2 years as a product manager expected.
• Experience working on payments or money transfer products.
• Proven record of delivering projects with a 10-person team.
• Familiarity with mobile app development processes.
• Strong attention to detail and communication skills.

Responsibilities

• Define and drive the product strategy and roadmap for payments.
• Lead the end-to-end product development lifecycle.
• Collaborate with cross-functional teams to prioritize product initiatives.
• Conduct user testing and data analysis for product improvement.

Skills

Product management experience

Payments or money transfer products

Project management

Team leadership

Strong communication skills

Job description

Overview

Join a Challenger

Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.

Our company continues to grow and today we serve more than 670000 people acrossCanada through Equitable Bank Canada’s Challenger Bank and have been around for more than 50 years. Equitable Bank’s wholly-owned subsidiary Concentra Bank supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.

Equitable Interview

As we continue to scale our team candidates selected for our comprehensive interview process may be considered for a different level either higher or lower based on their interview performance. This equitable hiring approach allows us to ensure that talented individuals from a variety of industries are set up for long-term success within EQB’s dynamic growing team. The goal is to support candidates in building lasting careers rather than relying solely on perceived experience. The hiring committee will thoughtfully assess each candidate’s skills and potential and adjust the level of the role as needed to create the best possible fit.

Purpose of the role

Were growing! And were looking for a Senior Product Manager to work alongside our design and engineering teams. Were looking for someone to lead the development of our payments products to ensure our customers have access to cutting edge payment and money transfer products.

About You

• 2 years as a product manager
• Experience working on payments or money transfer products
• Proven track record with specific examples of delivering customer-facing and business impact on services with customer bases beyond 50K users
• Experience at a fintech or Canadian financial institution is a plus
• Proven record of delivering projects with 10 person team on-time and on-schedule
• Familiarity with the website and mobile app development process
• Comfort working with technical teams
• Experience building full year product strategies for large engineering teams
• Proven track record with examples of managing mentoring and training up direct reports
• Strong attention to detail
• Good verbal and written communication skills
• Strong ability to translate the abstract / theory into concrete communications
• Relationship management coaching and communication skills
• Ability to work at many levels within and across the organization
• Innovative thinker looks for new sometimes unconventional approaches to achieving goals
• Adaptive adjusts and maintains effectiveness throughout periods of change exhibiting tolerance for ambiguity and able to lead the team through change

About The Work

• In close collaboration with the engineering and design leads define and drive the product strategy and roadmap for our payments and money transfer products aligning with business goals and customer needs
• Defining product requirements user stories and acceptance criteria ensuring clear and effective communication to development teams
• Scoping use cases with technology in order to define the sequencing and prioritization of execution of product delivery
• Identify key features functionalities and enhancements to improve the AI and chatbot products maximizing customer satisfaction and business impact
• Leading the end-to-end product development lifecycle from ideation to launch ensuring timely delivery and high-quality outputs
• Collaborating with cross-functional teams including engineering data science design and UX to prioritize and execute product initiatives
• Conducting user testing A / B testing and data analysis to gather insights and iterate on product features for continuous improvement
• Staying up-to-date with the latest advancements in payments technologies money transfer rails and the payments industry offerings
• Understanding the capabilities and limitations of payment technologies and apply this knowledge to drive product innovation
• Driving Digital payments and money transfer projects with internal groups and vendors
• Working with customer experience and contact centre on the best way to deliver enhanced customer service and improved customer experience
• Working with the contact centre to ensure smooth operations and low deflected call volume
• Managing various vendor relationships particularly in regards to APIs and integrations
• Working with legal compliance fraud etc. to ensure protection of Equitable and especially our customers

INDP

What we offer

• For full-time permanent roles
• Competitive discretionary bonus
• Market leading RRSP match program
• Medical dental vision life and disability benefits
• Employee Share Purchase Plan
• Maternity / Parental top-up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Annual professional development allowance and a comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
• The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street Toronto ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We cant wait to get to know you!