Senior Product Manager, Member Experience Toronto, Ontario, Canada

Dialogue Technologies Inc.; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Product Manager to enhance member experiences through innovative product management. This role involves collaborating with cross-functional teams, managing product roadmaps, and advocating for user needs. Join a dynamic environment where your contributions will directly impact the well-being of members. With a strong focus on user-centric design and data-driven decision-making, this position offers the chance to lead high-impact projects that improve satisfaction and engagement. If you're passionate about making a difference in health and wellness, this opportunity is for you.

Benefits

Mental Health Support

Comprehensive Insurance

Generous Paid Time Off

Hybrid Work Options

International Work Opportunities

Incentive Plans

Learning Budgets

Parental Leave Top-Ups

Qualifications

• 5+ years of experience in product management with a focus on B2C.
• Proficiency in product development methodologies and leading Scrum teams.

Responsibilities

• Collaborate with teams to enhance member experience based on feedback.
• Own the roadmap for the Scrum team and align with product strategy.

Skills

Product Management

B2C Experience

Scrum Methodologies

User-Centric Mindset

Data Analysis

Communication Skills

Tools

Metabase

Job description

Senior Product Manager, Member Experience

Your role as Senior Product Manager

Our passion is to help people improve their well-being. Reporting to Vanessa Jones, Director of Product, you will have the opportunity to shape the future of our products and drive innovation in a dynamic and collaborative environment within the Member Experience Product Stream. The mission of this stream is to improve the experience of Dialogue’s members. As a Senior Product Manager at Dialogue, you will play a pivotal role in inspiring and leading your team to define and deliver high-impact projects that align with the company's business objectives of improving our member satisfaction.

What you’ll be doing:

1. Collaborate closely with your product leaders, peers, and various teams internally (e.g., Engineering, Design, Customer Support, Marketing, Clinical Operations) to identify and prioritize opportunities to improve our member experience, as measured by our Member Experience score.
2. Own and manage the roadmap for your dedicated Scrum team, ensuring alignment with the overall Member Experience product stream strategy.
3. Engage regularly with members through interviews, surveys, user testing, and other methods to understand their needs and influence product strategy based on their feedback.
4. Advocate for our members’ needs internally.
5. Work closely with engineering, design, and other product teams to ensure successful delivery of features and enhancements.
6. Measure the impact of your features against user and business goals using analytics tools like Metabase.
7. Translate complex technical concepts into clear, user-friendly language to facilitate communication across teams and leadership.

We'd love to hear from you if you have:

• At least 5 years of proven experience in product management, delivering compelling B2C experiences, with a track record of managing the entire product lifecycle.
• Excellent communication and interpersonal skills to work effectively with cross-functional teams and stakeholders.
• Proficiency in product development methodologies, including leading Scrum teams with Design and Engineering partners.
• Experience in product discovery processes from ideation to delivery.
• A strong user-centric mindset and passion for impactful member and business outcomes.
• A data-centric approach, eager to analyze product metrics.
• Ability to manage ambiguity and demonstrate flexible problem-solving.

At Dialogue, your well-being is our priority

We care for our team with benefits such as mental health support, comprehensive insurance, generous paid time off, hybrid work options, international work opportunities, incentive plans, learning budgets, and parental leave top-ups.

About Dialogue

Dialogue is Canada’s leading virtual care provider, offering online health and wellness programs through our Integrated Health Platform. We are committed to transforming health and improving well-being for millions, fostering impact, community, and growth.

We are an equal-opportunity employer dedicated to diversity and inclusion. Qualified applicants will be considered without regard to citizenship, ethnicity, race, religion, gender, sexual orientation, disability, age, veteran status, or other protected characteristics. For accommodations, contact [e-mail].