Senior Product Manager, Member Experience

Dialogue Health Technologies Inc.; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An innovative company is seeking a Senior Product Manager to lead the Member Experience Product Stream. This role involves shaping product strategies, collaborating with diverse teams, and advocating for user needs to enhance member satisfaction. With a focus on delivering impactful B2C experiences, the successful candidate will manage the product lifecycle and leverage data-driven insights to drive improvements. This position offers a dynamic and collaborative environment where your contributions will significantly impact the well-being of members. Join a forward-thinking organization dedicated to transforming health and wellness in Canada!

Benefits

Fully funded insurance

Health spending account

Dental coverage

Fitness reimbursement

4 weeks vacation

9 wellness days

1 volunteer day

Work abroad up to 4 weeks/year

Incentive plans

Learning via Coursera

Qualifications

• 5+ years in product management with a focus on B2C experiences.
• Proficient in leading Scrum teams and product discovery processes.

Responsibilities

• Collaborate with cross-functional teams to enhance member experience.
• Own the product roadmap and advocate for member needs.

Skills

Product Management

B2C Experience

Scrum Methodologies

User-Centric Mindset

Data Analysis

Communication Skills

Education

Bachelor's Degree

Relevant Certifications

Tools

Metabase

Job description

Senior Product Manager, Member Experience

Your role as Senior Product Manager

Our passion is to help people improve their well-being. Reporting to Vanessa Jones, Director of Product, you will have the opportunity to shape the future of our products and drive innovation in a dynamic and collaborative environment within the Member Experience Product Stream. The mission of this stream is to improve the experience of Dialogue’s members. As a Senior Product Manager at Dialogue, you will play a pivotal role in inspiring and leading your team to define and deliver high-impact projects that align with the company's business objectives of improving our member satisfaction.

What you’ll be doing:

• Collaborate closely with your product leaders, peers and with various teams internally (e.g., Engineering, Design, Customer Support, Marketing, Clinical Operations) to identify and prioritize the best opportunities that will help us improve our member experience, as measured by our Member Experience score.
• Own and manage the roadmap for your dedicated Scrum team, ensuring alignment with the overall Member Experience product stream strategy.
• Engage with members regularly through various methods (e.g., interviews, surveys, user testing) to deeply understand their needs, pain points, and desires, and actively influence product strategy based on their feedback.
• Advocate for our members’ needs internally.
• Work closely with engineering, design, and other product teams to ensure the successful delivery of product features and enhancements.
• Measure the impact of your feature deliveries against defined user and business goals, utilizing analytics tools such as Metabase.
• Translate complex technical concepts into clear, user-friendly language, facilitating communication between various teams and key leaders among the company.

We'd love to hear from you if you have:

• At least 5 years of proven experience in product management delivering compelling B2C experiences, with a track record of success in owning the whole product lifecycle from ideation, vision, requirements, roadmap, specifications to release, analysis, and iteration.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders at various levels.
• Proficiency in product development methodologies, including experience leading Scrum teams with Design and Engineering partners
• Proficiency in product discovery processes, with experience working from product discovery to product delivery.
• Strong user-centric mindset and a passion for delivering great impact for our members, and the business value
• Strong data-centric mindset, eager to analyze their product outcomes
• Demonstrated ability to manage ambiguity and uncertainty
• Humble confidence and an open-minded, flexible approach to problem-solving

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Impact

Community

Growth

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].