Senior Product Manager - In-Store Payments

JP Morgan Chase & Co.; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

As a Product Manager at a leading financial institution, you will drive product innovation through the entire lifecycle, ensuring products surpass customer expectations. You will be pivotal in developing strategies that cater specifically to Canadian payment landscapes, integrating detailed market research and customer feedback for product excellence.

Qualifications

• 5+ years of experience in product management or a relevant domain area.
• Advanced knowledge of the product development lifecycle, design, and data analytics.
• Strong understanding of Canadian-specific payments and regulations.

Responsibilities

• Develops product strategy and vision.
• Manages discovery efforts and market research.
• Owns and maintains product backlog.

Skills

Product Management

Market Research

Strategic Development

Data Analytics

Integration

APIs

Reliability

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in [Insert team name or sub-LOB], you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong understanding of Canadian-specific payments, including Interac debit, Canadian Payment Brand nuances, Canadian regulations and requirements, Canadian payments landscape, and Canadian payment trends
• Strong product background including product ownership or product-related experience
• Ability to provide Canadian SME to existing North American product set
• Good understanding of acquiring platforms including merchant onboarding, processing, and reporting
• Strong understanding of integration, APIs, and certification

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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