Senior Product Manager, Gift Cards

Loblaw Companies Limited; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company is looking for a Senior Product Manager, Gift Cards, to drive category initiatives for gift card programs in their stores. The role involves stakeholder management, execution of merchandising strategies, and developing data-driven recommendations to enhance category performance. Ideal candidates will have significant experience in category management and a strong proficiency in data analysis.

Qualifications

• 5–7 years of experience in category management, merchandising, retail operations, or CPG.
• Comfortable navigating ambiguity and making proactive decisions.
• Experience managing or mentoring junior team members is preferred.

Responsibilities

• Lead day-to-day execution of category priorities for gift card programs.
• Manage relationships with key external partners, ensuring category strategy execution.
• Coach and manage a direct report to deliver executional tasks and store audits.

Skills

Analytical skills

Problem-solving

Communication

Leadership

Education

University degree in Business, Commerce, Marketing or related field

Tools

SAP

Job description

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

The Senior Product Manager, Gift Cards will own category initiatives for the Gift of Choice (GOC) program available in Loblaw banner stores. The GOC brand is Canada’s go-to destination for all in-store and digital gift card needs, including our very own President’s Choice gift cards. The Senior Manager will have a dedicated focus on flawless in-store execution through the development, execution, and on-time delivery of all category programs. This candidate must also proactively seek out new opportunities and make data-driven recommendations to improve category performance. This Senior Manager is also responsible for building and fostering relationships with key stakeholders at corporate level (Store Operators & Front-End teams) to ensure category buy-in and store support. This role will have 1 direct report with core functions of the job including the following:

What You'll Do

• Lead day-to-day execution of category priorities for both 3rd party and President’s Choice gift card programs.
• Develop and implement store merchandising and fixturing strategies in partnership with Loblaw Properties and Store Operations teams.
• Own project timelines for merchandising programs, including new fixture rollouts, store pilots, and planogram updates.
• Manage relationships with key external partners including card distributors, processors, call centres, and fraud/risk vendors.
• Ensure ongoing support from all third-party vendors to execute category strategy with dedicated focus on inventory management, merchandising, fixture productions & rollouts, promotions, digital enhancements, and fraud mitigation
• Build and manage relationships with key internal stakeholders including store operators, district managers, front end, and loss prevention teams.
• Manage product lifecycle including card listing and de-listing, pricing/costing updates, and management and communication of IT releases
• Lead operational delivery of PC Bulk and Retail gift card programs including inventory forecasting, purchase orders, payment processing, and vendor performance.
• Support category marketing efforts by developing promotional demand plans and managing seasonal inventory readiness.
• Serve as the business unit’s subject matter expert on IT and digital projects, providing input on technical requirements and representing category needs in cross-functional planning.
• Drive continuous improvement across category processes to streamline execution and unlock capacity for growth-driving initiatives.
• Coach and manage a direct report to deliver executional tasks, store audits, and category updates.
• Build strong relationships with key stakeholders across the organization, including Store Operations, Loss Prevention, Finance, Marketing, and IT.
• Deliver updates and business performance insights to internal stakeholders through clear, concise presentations and reporting.

What You’ll Need

• 5–7 years of experience in category management, merchandising, retail operations, or CPG.
• University degree in Business, Commerce, Marketing, or a related field.
• Demonstrated ability to lead cross-functional projects and manage external vendors.
• Strong analytical and problem-solving skills with a data-driven approach.
• Proven ability to manage timelines, priorities, and multiple stakeholders.
• Proficiency in data management, analysis, and visualization using spreadsheets
• Experience managing or mentoring junior team members is preferred.
• Comfortable navigating ambiguity and making proactive decisions
• Excellent communication skills with the ability to influence across all levels of the organization.
• SAP experience is an asset

Come and join a winning team who demonstrates innovation, energy, creativity and vision.We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability.We thank all applicants for their interest, however, only those selected for an interview will be contacted.

PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing.Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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