Senior Product Manager - Flexit360

Intello Technologies Inc.; Halifax, Calgary, Vancouver, Montreal, Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

A leading company in health technology is seeking a Senior Product Manager to drive product strategy and enhance customer value. This role involves collaboration across teams to innovate and optimize product offerings, ensuring alignment with market needs and organizational goals. The ideal candidate will have extensive experience in product management and a strong focus on customer experience.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company matched pension and share purchase programs

Career growth and learning & development opportunities

Qualifications

• 10+ years senior expertise in product management.
• Experience in group health and pharmacy benefits management.
• Strong organizational skills and ability to prioritize.

Responsibilities

• Drive strategic direction for product objectives.
• Collaborate to define execution plans and product launch strategies.
• Conduct competitive analysis and market research.

Skills

Product Management

Innovation

Customer Experience

Collaboration

Communication

Education

University degree in Business, Finance, or other quantitative discipline

Job description

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Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

Ready to innovate and drive results?

Join our team

It’s an exciting time to be a member of our TELUS Health Payer and Provider Solutions team as we grow and lead strategies to strengthen TELUS Health’s future course and direction. Our objective is to meet the evolving needs of our customers while developing a stronger value proposition by integrating our products and services with the broader TELUS Health ecosystem – all while harnessing opportunities for growth.

As a key pillar in the Payer and Provider Solutions strategic plan, the Product & Services team enables the execution of our vision through connection, collaboration, and a client-centric approach to creating customer value, improving health and driving growth for Payer and Provider Solutions, TELUS Health, and our customers.

As we grow, we are seeking team members who are excited about making meaningful change and delivering for our customers in new ways.

It’s an exciting time to be a member of our TELUS Health Payer & Provider team as we grow and lead strategies to strengthen TELUS Health’s future course and direction. Our objective is to meet the evolving needs and expand our reach of our private payer clients, develop a stronger value proposition while integrating our products and services with the broader TELUS Health ecosystem, and harness opportunities for growth.

As a key pillar in the Payer strategic plan, the Private Payer Product & Services team enables the execution of our vision through connection, collaboration and a client-centric approach to creating customer value, improving health and driving growth for both TELUS Health and our customers. As we grow, we are seeking team members who are excited about making meaningful change and delivering for our customers in new ways.

Here’s the impact you’ll make and what we’ll accomplish together

Reporting to the Director, Products & Services, Private Payers, as a Senior Product Manager you will play a vital role in in planning, developing and implementing our FlexIt 360 product strategy and roadmap evolution to drive our growth and client success.
You are curious, passionate and are admired for the ability to deliver results with excellence. You are a collaborative team-player and creative thinker who thrives on the challenge of solving customer challenges.

Here's what you will do

As a key member of the Products & Services team, you will have an opportunity to influence and build our benefits administration go-to-market strategies, focused on innovation and market competitive positioning by collaborating across Payer Solutions & TELUS Health to create a winning strategy that anticipates the needs of our customers and drives the organization's growth objectives and market expansion opportunities across Canada.

Your natural ability to form strong working relationships, and drive to seek resolution to customer business problems through creative ideas and approaches is key to your success.

Here's how

Here are some of the key responsibilities and activities you will lead in this role:

• Drive the strategic direction and deliver on major product objectives including existing and innovative flexible benefits administration product suite through the product lifecycle with a focus on client value and growth
• Partner to set overall product strategy, innovation roadmap and governance
• Collaborate with internal teams to define execution plan, develop product launch strategies, ensuring the product roadmap strategy is supported by strong go-to-market plans with measurable KPIs and ensuring operational preparedness to deliver
• Through the use of market and competitor analytics, drive the evolution of our administrative product offerings into new markets and optimize the value to our customers and our organization
• Build strong relationships with engineering, operations, marketing, and sales teams to ensure operational readiness to deliver products and to generate market awareness and adoption
• Manage multiple customer requirements while maintaining a competitive and industry leading portfolio
• Develop and maintain strong relationships and general business management activities with strategic partners, manufacturers and / or vendors
• Provide product portfolio performance analysis and assessment using competitive market knowledge acquired through the sales process and market analysis
• Conduct competitive analysis, benchmark current product offerings against existing market players/disrupters, track industry-wide activity and trends and determine required changes in the product, connect with our customers and use data to improve our competitiveness
• Leverage AI tools to drive product innovation, market positioning and efficiencies

Qualifications

You’re the missing piece of the puzzle

You have industry experience and have many of the talents and skills below:

• 10+ years senior expertise in product management driving innovation, strategy and optimal customer experience
• You leverage and bring forward your prior experience in group health and pharmacy benefits management working with cross functional teams to formalize and execute overall strategic development initiatives inclusive of performance measurement development
• You never stop seeking opportunities to improve our customer experience and are a champion for results management - through a toolkit of process, governance and execution excellence
• You have excellent collaboration and communication skills which you use to both partner with others and to obtain alignment on your assessments and recommendations
• Your proficiency with marketing and communication, complemented by customized storytelling ability draws admiration
• Highly comfortable with change and ambiguity
• Strong organizational skills, with ability to effectively prioritize to meet deadlines
• University degree in Business, Finance, or other quantitative discipline

Great-to-haves

• Influence and negotiation skills
• Experience working in fast paced and dynamic environment
• Experience working on diverse projects

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $100,000-$150,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.