Senior product manager, cross platform experience

Société Financière Manuvie; Toronto; Hybrid; CAD 93,000 - 143,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Mental health support

Retirement plan

Paid holidays

Job summary

The Senior Product Manager, Cross Platform Experience at Société Financière Manuvie will own the horizontal product responsibility for stitching the member experience across platforms, business units, and channels. You will ensure an end-to-end journey that is coherent, scalable, and aligned with enterprise goals.

You will lead enterprise member experience strategy, manage platform partnerships, co-lead the roadmap with senior leaders, and drive cross-platform integration and measurable outcomes

Qualifications

• 7+ years of Digital Product Management across multiple platforms.
• University degree in Business, Technical, or Quantitative field; master's is a plus.
• Ability to present clear, concise memos and recommendations to senior leadership.
• Strong communication to simplify complex topics across platforms.
• Excellent relationship-building with senior leaders and partners.
• Proven experience scaling services enterprise-wide.
• Self-motivated with ownership and accountability for outcomes.
• Strong financial acumen including ROI and value tracking.

Responsibilities

• Lead end-to-end strategy and delivery of a unified member experience across platforms and lines of business.
• Manage platform partnerships and align roadmaps with enterprise priorities.
• Co-lead the enterprise roadmap with Product, Technology, Architecture, Data, Operations, and Business leaders.
• Develop and optimize shared services and standardized integration patterns including APIs and data exchanges.
• Define KPIs and monitor adoption, engagement, and outcomes to drive improvements.
• Present strategic recommendations and progress updates to senior leadership.

Skills

Digital Product Management

Cross-platform ownership

Stakeholder management

Strategic thinking

Education

University degree in Business/Technical/Quantitative field

Master’s degree (strong plus)

Job description

The Senior Product Manager, Cross Platform Experience will own the horizontal product responsibility for stitching the member experience together across platforms, business units, and channels. This role ensures the end-to-end member journey is coherent, consistent, and scalable at the enterprise level.

Position Responsibilities:

1. Enterprise Member Experience Strategy & Delivery

• Lead the end-to-end strategy, design, and delivery of a unified member experience across platforms and lines of business.
• Drive initiatives from discovery through launch, measurement, and optimization, ensuring solutions are scalable, reusable, and aligned with enterprise objectives.
• Manage delivery risks, dependencies, and trade-offs across multiple platforms and stakeholders.
• Maintain alignment with senior leaders on priorities, scope, milestones, and outcomes.

2. Platform Ecosystem & Partner Management

• Manage strategic platform and digital health partners, ensuring integrations deliver a seamless and consistent member experience.
• Align partner roadmaps and capabilities with enterprise priorities and long-term member experience objectives.
• Evaluate new partnership opportunities and contribute to build, buy, and integration decisions.

3. Enterprise Roadmap Planning & Prioritization

• Co-lead the enterprise member experience roadmap in partnership with Product, Technology, Architecture, Data, Operations, and Business leaders.
• Identify and prioritize opportunities that deliver the greatest value for members and the enterprise.
• Balance competing priorities across business units while driving a cohesive enterprise experience strategy.

4. Cross-Platform Integration & Capability Development

• Lead the development and optimization of shared services, configurable capabilities, and standardized integration patterns.
• Drive cross-platform integration initiatives including APIs, data exchanges, and shared technology services.
• Ensure solutions are scalable, reusable, secure, and aligned with enterprise architecture standards.
• Partner closely with Engineering, Architecture, Security, and Design teams to deliver high-quality member experiences.

5. Performance Measurement & Continuous Improvement

• Define and monitor KPIs and success metrics related to adoption, engagement, satisfaction, operational efficiency, and member outcomes.
• Use data insights, experimentation, and member feedback to continuously improve the end-to-end experience.
• Provide recommendations to leadership based on performance trends and business impact.

6. Executive Communication & Stakeholder Management

• Translate complex technical and business topics into clear recommendations and executive-level communications.
• Build strong relationships across business units and functions to drive alignment, decision-making, and execution.
• Present strategic recommendations, progress updates, risks, and opportunities to senior leadership.

Required Qualifications:

• Minimum of 7+ years of Digital Product Management experience, with demonstrated horizontal ownership across multiple platforms or business units - not solely single-platform delivery.
• University Degree in Business, Technical, or a Quantitative Field. A master's degree / business-oriented education is a strong plus combined with a technical background.
• Demonstrated ability to prepare and present clear, concise memos and recommendations to senior leadership across multiple business units.
• Strong communication skills with the ability to simplify complex, technical, and architectural topics - spanning several platforms - into practical, business-relevant narratives.
• Exceptional relationship-building skills with senior business leaders, technology partners, and external vendors / health partners across the full platform landscape.
• Ability to work under pressure, manage multiple competing priorities across platforms, and adapt to changing demands.
• Proven experience integrating and scaling services and solutions from initial build (0 to 1) to enterprise-wide adoption (1 to n) across multiple platforms.
• High level of self-motivation, ownership, and accountability for enterprise outcomes vs. activity.
• Highly developed financial and commercial acumen, including comfort with business casing, ROI, and ongoing value tracking at a cross-platform scale.
• Comprehensive expertise on platform services, APIs, and SDKs, specifically in multi-line-of-business or enterprise environments - core to this horizontal role rather than a nice-to-have.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Le poste annoncé correspond à une vacance existante.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à [e-mail].

Région de référence du salaire

Toronto, Ontario

Modalités de travail

Hybride

L’échelle salariale devrait se situer entre

$92,900.00 CAD - $142,900.00 CAD

Les employés ont également la possibilité de participer à des programmes incitatifs et de recevoir une rémunération liée à la performance de l’entreprise et des individus. Le salaire réel variera selon les conditions du marché local, la région géographique et les facteurs propres au poste, tels que les connaissances, les compétences, les qualifications, l’expérience et la formation. Si vous postulez à ce poste en dehors de votre lieu principal, veuillez contacter [e-mail] pour connaître la fourchette salariale applicable à votre region.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à [e-mail] pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.

Nous utilisons des technologies de données et d’analytique, telles que l’intelligence artificielle (IA), ainsi que des outils de traitement automatisé pour analyser et traiter les renseignements que vous nous fournissez ou que des tiers nous transmettent dans le cadre du processus de demande. Pour en savoir plus, veuillez consulter notre énoncé sur la collecte de renseignements personnels.